SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is good. Smooth seams, good materials and accessories. Delivery to St. Petersburg 13 days. Recommend. What I would like to change: to increase the size, at least up to 22 inches; a wider shoulder strap and its string; with zippers instead of the tongues to put ducts from from in the tone of lightning of small deoenia-would generally be Super)
Great quality, much better than I expected for the price.
I'm going to cry. In the photo, the sheet is A4. Recommend.
I love an excellent product, I would buy it in all its models, it is already my backpack from day to day.
Nice bag. Very quick delivery. Thanks.
Excellent backpack, exactly what I wanted, delivery to the Moscow region a couple of days
Great!! Very nice bag, well built, very fast shipping, I recommend this store, and I will buy
More voluminous than it seems. Note 15 "will not fit, but 13-14" is quite. Lightweight. Durability is questionable, but did not notice the thread.
It was a чоловікові backpack, Bo Wan dugé to love sub-standard things. Priyshov Wien Menny Niz mi ochikuwali, ale all the same Samy Yak I in description. Everything came in, the defect did not sweat. I'm selling for hours delivery.
Welcome all, the material of the bag is quality and dense, all the seams are even, satisfied with the order, it's something between the backpack and the bag, I'm more comfortable with one strap, do not need to shoot completely and just deploy to myself if you need to put something or get it, the only embarrassing plastic carabiner, the store sent sent
Everything is fine, and it reached Novosibirsk in a week.
Excellent quality
Great. Good fabric quality, good finishes, tough, and well-compartmentalized inside. Reversible handle, with small pocket on handle and another rear. And on top of that, it has come quickly to the Canary Islands, a very exceptional thing. Fabulous.
Hello! In general, the backpack is good: soundly sewn, very many compartments, zippers open and close gently. All the claims I have are subjective. First, if you do not wear it over your shoulder, the backpack seeks to move sideways. It is not very convenient to wear on one shoulder. Perhaps a rigid frame would help, but it is not. Secondly, the strap itself is lengthened. Thirdly, the accessories, although quality in appearance, but Brams when walking. I compare with the Jack Wolfskin backpack-there the accessories do not shave, but the zippers open much worse. In general, for me, a backpack on a solid 4 or even 4 +, and taking into account the price, so in general is beyond any praise. However, the ideal did not reach. I can recommend boldly. Thank you!
He arrived on time. Very good bag. Looks good. Good quality product! I recommend! Thank you store!
Quality is good, I liked the backpack. Took the maximum size. The laptop is 12 inches.
Good rurzachok
Backpack class, delivery 10 days
Quality is good. The size as in the description is very roomy volume. Locks are reliable for their money.
Thank you very well
Everything corresponds to the description. Quickly sent, quickly reached Omsk by the DPD service in pochtomat.
The goods have come. Delivery as always, but the store here has nothing to do with it. The color is as desired, the quality is higher than the average, there are no weaving threads hanging. Density pleased, not a rag. The size is certainly too small. Although it has taken more, but in China, uarlium goods, Norma.
Belt short
Fast delivery! The bag is spacious on every compartments - able to fit a 15" laptop.
Great! super, I liked