SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 2-10 Business days |
Canada, Europe | 2-10 Business days |
Australia, New Zealand | 2-10 Business days |
Central & South America | 7-30 Business days |
Asia | 7-20 Business days |
Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my Maltese loves this coat very much and sleep tonight with it.
Small upholstered coat inside and fabric down outside! It is warm and the built-in harness is super practical. The product arrived quickly I recommend this store.
Goods for example, rozmir XL vidpoviddai rozmir
Very nice and good
Magnifique
It all came on time. Very comfortable. Non-pakable and warm. All as described
Like the picture it already is any of turn my purchase recommend
Excellent quality product purchased for a 9 kilog shitzu
Thank you, the jacket approached my Chihuahua, well stitched
Excellent quality, good Village and very quickly came! Thank you store!
Super
Molto carino e ben fatto. Arrivato in tempo record. Per la mia Maya un jack Russell di 4,5 ho preso la taglia L ed è perfetta.
Perfect for my French bulldog of barely 10 kg
For Pinscher, 5 kg, 50 cm, just right, super quality!!!!!
The zipper is a little hard. Besides it's excellent
Fast shipping by the shop and looks like excellent quality for the price paid. 2XL fits nicely around the body of our miniature poodle puppy of 4 months old (5,5 kg). Bought a 3XL as well for when he is fully grown. I hope/suspect that should fit just as well. Recommend sell and product!
We take the second one already, the last one was red, there the dog had to be replaced, the overalls themselves are excellent wear so far, not deformed after washing.
excellent
Very good quality and price. We have bought it several times. We love it. I recommend it. Thank you store. Happy new year
At the age of 3 kg m came up perfectly. The quality is excellent. I advise the store.
The quedó super. Me encantó.
Wow beautiful my puppy will be happy
Beautiful in silver color, size M is perfect for my 3 kg chihuahua
Perfect product as always, these coats are great for my dog, size xl suits perfect weighs about 7 kilos
Big jacket. Warm. Our dog is fat. Fit her