We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (230) | |
4 Star (9) | |
3 Star (0) | |
2 Star (0) | |
1 Star (0) |
The jacket is very good. The goods are excellent. I'll order more, already for another dog. I'll post the photo later. The store is great! Recommend.
Fast delivery, well sewn, the size grid corresponds.
Very good. Color, model, description and picture compliant. The store is listening to our requests. Really good. If the information can help you, I bought this model for a dwarf teak about 7 kg. And it is really very difficult to find a coat that goes with the measures of this dog breed
Nice jumpsuit. At 5 kg is too big 16 size. For me, no problem-I'll move the zipper. Thank you. Delivery is very fast
Everything matches. Comfortable, warm. Of good quality
The dimensional grid is correct. Kombez really liked. York is not small-5 kg. Took 14 size
I was just the right size and I did not expect it.
My yorkie is a little bit chubby (3,4 kg), so 12 was a little bit tight, but still fine. Shipping super fast to Lithuania.
Unfortunately it is small for my dog. But ut looked nice.
Slightly the neck is wide, for the euro of winter is normal, for us it may be cold, but from the breed depends, the quality is good
Upon receipt, there were problems with the goods and the store did well to solve the problem and sent another product. Seller well recommended to everyone and the product is super.
Kombez came up to us. Russian toy at 2,5 kg size 12 sat well. I ordered according to the store's size table. Our sizes: shei-22 girth, chest girth-34, length on the back 31. Maybe I mismeasured something.But we eventually came up, we will check how in winter it will show itself
Great store and great product. Fast, traceable delivery. Six stars! I recommend both the seller and the product. Super! Great seller and great product. Fast, traceable delivery. Six stars! I recommend both the seller and the product. Super!
The jumpsuit exactly as described. In chest is too big for my little skinny Yorkie. Delivery is very fast.
Chich is close to 3 kg. Jacket yak once in a mix. The city of чудовo, зручna. On the ass of the paws to triage. 12 m rosemir
Perfect Size 12 for 4,3 kg Chihuahua. That's the second I buy, the first size 14 was pretty loose.
The compress is perfectly suitable, and comfortable in it
The clothes are very beautiful, it served the great size (taking into account the measurements). Recommended 100%.
Very cool jacket!!! Did not communicate with the store. The order arrived in time. Thank you. I recommend it.
Super great… Looks mega from… Easy attract… Keeps warm… I can only recommend!
Garna yakiste, with rozmir guessed, kolir garny
My girl is warm and comfortable. Very happy with the purchase
Chihuahua 2,700 kg. fits very well15 days delivery. Many thanks
Very beautiful and sits well
Great jumpsuit, sewn neatly, very warm