SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||2-10 Business days
||2-10 Business days
|Australia, New Zealand
||2-10 Business days
|Central & South America
||7-30 Business days
||7-20 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog loved! Is not very thick, but serves to the cooler days. ;)
It's just like the picture, very nice.
Great, mięciutkie wzięłam XXL for my dachshund and is troszkę too large.
Super fast delivery less than 2 weeks.
Very nice .... HOT .... Perfect S for 2 kg chihuahua
Warm and well sized for a tekel
It dresses comfortably, there is a loop for fastening the leash. But it does not look very reliable, so on top of the waistcoat we put on a train. Sewn well, threads do not stick out, there is no smell.
Perfecto, como en otras ocasiones. Compro habitualmente los forros polares ya que a mis teckel les gusta esta calentitos en casa.
Perfect for my 3.200 kg chihuahua.
Too small for a 7 months dachshund puppy. The bum is not covered and is too loose on the body. It took over 2 weeks to arrive.
All as in the description, delivery to the Ural 23 days, coronavirus no, I recommend.
Спасибо желетка качественная по размеру подошла продавца рекомендую!!!
Nice jacket. It's worth your money. No fastening, dressed over the head
Perfect! Nice soft material, fits my 4month old jack russel perfectly. Easy to put on and came extremely fast! Very pleased, I definitely recommend
Very well made. Love it!
Very nice and warm for me Chihuahua, thank you
Great for my bb puppy
Very thin fabric, for cold time is not very suitable, but early autumn is OK
The parcel went less than a month. There are no complaints about sewing, neat. But the quality of the material leaves much to be desired. Thin synthetics, which can not warm even in the apartment, when there is no heating. Therefore, it is not fair to specify in the description that these are winter clothes. On the dachshund 8.5 kg took the size of L. At the top normally sits, the bottom is short, the length is not enough
Soft, warm. Looks attractive.
Beautiful and comfortable