SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this jacket. My big beagle is wearing the second one.
Excellent vests, the third winter I order such my dachshund, 7 kg size fits perfectly
Quickly delivered, comfortable vest.
As in the description.
very nice
Great, thank you
Moscow that greenhouse, hot, like dogs. For a wagu 9,5 kg of a demand, brothers hkhi, we have three great and dovgiy, ale you can wear it. The product is the same, I definitely recommend it.
Fine jacket, good quality fast delivered. Have xxxl ordered via the size chart but xxl had also tried on. Dog is still in the growth so xxxl the perfect size for upcoming winter.
At the top
I'm very satisfied
Very comfortable jacket, unfortunately did not guess the size!
10 days delivery, the quality is excellent!!! For the French bulldog-12 kg, (age 1 year) Osh 40, OG 56, body length 40, size 3XL is too big, for growth! Satisfied with the purchase, thank you very much store!!
I liked it very much, it came up. A little soles in volume, and that's it. Thank you. Ordered in the ozone, in general, from the order to the fact that they sent such a difference, you cannot give. Again-thank you.
All according to the descriptions and size table)
I take this store a second time, in a French bulldog. ~ 15 kg, one and a half years. Came with a margin. The dog is happy.
Very nice, consistent with the photo
Quickly it came, the quality is good, on the zvergpincher 6 kg took L, sits perfectly, the size is in size. For the spring-autumn is an excellent bile, thank you to the store!
The parcel was a month old, two more . Did not communicate with the store. The goods arrived well packaged, the quality is as described. Commodity satisfied.
Commande reçue rapidement
I take the second, from the first grew. It is convenient to wear, the leash holds tight. Well, nice overalls.
Size a little big for a 9 kilos French bulldog
Nice vest. Sizes converge, quality is good
Delighted with my purchase! The coat is of good quality and corresponds to the description. Shipped in 15 days.
Delayed delivery for 5 days. The lining of the waistcoat is rigid to the touch and rustles.
Everything is fine