SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast shipping. It arrived in 10 days. Good product, good material. i recommened this store. my dog is 12 kg, 3xl is perfect. thank you!
Very good material the truth but I should have taken a size less
Beautiful and very fast I will buy this store again
nice ! not too warm! thank you! I can recommand!
Instead of a vest for a dog, I got this ugly
Quality good size did not fit Big, very sorry
2xxl ordered. My dog 9.5 kilo. But this was called too large. 1xl had been good.
It fits perfect and is very beautiful and good genre. My dog weighs 22 kilos and I get a 4xL
Perfect
Everything ok
Good size and easy to put on, to see in time.
Delivery to Doyle and excuses on descriptionto
Good product.
Good quality, M size for dog almost 3 kg. Delivery early.
For price I love it
The third time I take this jacket. Unfortunately, this time I did not guess a little with the size-sobaker grew up very quickly :-). To the very jacket there are no complaints: Waterproof, heat keeps (as good as it is-I do not know, but sobaker did not measure up to the characteristic droof of of Sewn well, strong, the rings for the leash do not break off, the Lightning works normally. The price was three times (!!!) times lower than the cheapest offer with the same jacket on the ozone. Delivery is a little delayed, but not critical. IMHO, the ratio of "price/quality" is better not.
Excellent, taken in Xl for a shitsu
Bought for my chihuahua of 3 kilos in size M. He goes perfectly well. Really happy with this purchase.
It's a good fit.
Everything is like in the photo
The vest is great, the size mesh matches. The store thanks and all the best.
I recommend. Great sweaters.
nice.. we like it
Spectacular! It's padded
The delivery is fast, the quality is good, only the lock is not fixed well and diverges if it is vnatyag .. On an adult Corgi 4 X like a poured village