SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unexpectedly quickly delivered. the child likes.
Quality backpack without any jambs, very satisfied, I advise everyone.
Delivery fast, my daughter liked very much. i advise
Good afternoon! The backpack came in 2 weeks. Good, good. The store put stickers as a bonus: 0)
All as in the description. Deto is enough!) Thank you!!!
The portfolio is very interesting made, looks beautiful. I really liked it. Delivery took about 20 days. Threads are not where do not stick out. No defects. I advise you to order. The backpack has 2 side pockets, 2 small front and 1 medium on the lock. And inside 1 big. Has Velcro to fix textbooks. Everything gets in. The toy is quality, soft, also without defects. The store put as a gift stickers.
Best one
Slightly narrow straps, wider would be. In the rest everything is fine. Son's happy. If anyone needs, the bag is soft, the frame is not hard. Not very big size.
In appearance excellent, only I think it will stick to it all, the fabric is like that, for the stickers thank you)
Son's happy. Soft, somewhere on the straps of the edge need to be additionally treated, so as not to dissolve. Gusenok in place))). Thank you.
Thank you, I liked the backpack
It may look small but suitable for the preparatory stage
This is the 2 th i buy .. And really great .. thank you I recommend
Here, got a backpack. I my mother, I liked more. in addition to the backpack, the duck came and put bright stickers. thank you so much to the store!!!!
It's great.
Chic backpack, ordered 2 times. Stickers as a gift sent
Отличный рюкзак, пришёл через две недели даже раньше указанного срока. Трек отслеживается. Сестра уже повесила свои значки и собралась в школу
Delivery to Voronezh is very fast. (12 days). I liked the backpack. Everything corresponds to the description. The fittings all work. Even a duck pendant is available. No foreign smell. Definitely recommend to buy.
The portfolio came earlier!!! the daughter is very pleased!!! Thank you!!!!!
Will go)!
A beautiful comfortable backpack. There is no thread, except that there is a small smell, but it will quietly fade in a day or two. Those who say that because of the thread does not look particularly beautiful the inscription-take a black marker and paint the threads between the words, and you will be happy. Also very pleased with the soft toy included, a great accessory for a backpack :)
Delivery is super fast week but in the description it is written that delivery in Pyaterochka, and it came to the Mail. For a gift thank you to the store daughter is happy
Backpack liked, very stylish! Only there was not enough fastening on the pocket. But for a schoolboy is not the best option, many books will not be immersed
Top backpack, ordered to school for grade 8, a month left before graduation. As you can understand, the backpack lasted