We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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1 Star (0) |
Happy with my backpack, I hope it lasts for many trips! Very good details, arrived in less than 15 days.
loved the product. it's very large and seems resistant.
It really is beautiful high quality material is gummed and its large and firm closures, it has a lot of pocket even to leave water bottles, the videos did not appreciate the large amount of pocket what it has, with my husband we are happy with this spectacular product, It is worth each weight of investment is a great product, the delivery arrived in 1 week to chili. It is the best for travelers without a doubt, how can you consult with store for storage bags of the same brand paying difference, they are great will not regret the purchase.
It’s very good, The quality and the material so good and it arrived so quickly.
Very good backpack, well finished and functional. The seams and zippers look quality. The only bad thing was the customs in Brazil, which took 45 days to release to the Post Office after payment of the import tax. Now with the shipment as this should improve.
It fully complies with what is offered in terms of quality and form, everything works as expected, the shipment was before the stipulated period, but they failed to offer a cover for the rain and not send it, buy in this store because they offered the cover, which is ultra necessary for the south of Chile, But they did not send it so I will lower my note in terms of supplier evaluation, not so of the product that if it complies with what is sold
Great quality, however came in the wrong color, came green rather than gray
Bag is every good, everything is fine.
The backpack is beautiful only with not much confidence in the sewing of the handles is good spacious. Now it remains to be seen whether it will last. The delivery took time due to the local post office that provides a poor service and I was taxed at 64 reais the store instead shove it quickly arriving in Brazil the federal revenue and the Post Office hinder everything.
Good arrival time, good quality
great product, excellent quality, you will not regret
Very good quality. Arrived earlier than expected!
products with good quality of material, arrived in PL in 12 days, still not used, but exceeded the initial expectation!
Excellent bag, large, with a lot of pocket, size and above all, good quality.
The goods are of high quality, you can take it.
The product appears to be of excellent quality.
Very good quality, it is totally worth it for its price. Arrived in two weeks.
One of the best buys, I ordered the 37 L version and there is plenty of space. Strong seams, good closures, very good quality, great for week trips.
Excellent material, it looks resistant. A lot of compartments to organize cone a suitcase
The bag has a very good construction, with regard to water resistance I cannot say anything at the moment. What a little bit is perhaps a small gap more prominent between the two zippers on the same line. I bought the 45l one, but I think that the 37L one would make me more fair, it is quite large.
Very cool backpack! Large, roomy. There is all the necessary place for a comfortable trip. The quality is good. arrived 3 weeks early. I recommend for purchase!!!
I was very pleased with the quality of the goods I took at a discount for 4200 for such an amount and with such functionality the backpack cannot be found. Locks, zippers and stitches are made of high quality. For the purchase I recommend this store to Yekaterinburg the parcel reached 16 days!
Is bigger than I thought. Has quite a few bags (and a special one to store the water bottle, which I love). The seams and fabric look good quality, so far I am very satisfied
The backpack arrived earlier than unforeseen, with good packaging just as the announcement describes, it is very spacious and with several compartments since I am an engineer and audio producer and this bag is useful for many elements that I used for my audio work, The product is highly recommended and of good quality, just need to test the resistance of the backpack in my next outing, with the rain protector that you bring as a gift.
High quality backpack, with 3 dividers, expandable, good quality material. I highly recommend.