We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The product is exactly as in the photos. The material apparently is of good quality, I will use it for the first time only day 01/12 still for a trip.
Excellent backpack I liked it too much and arrived fast only I was taxed at 65 R$
A product just as you say, buy it in very elegant blue and for short and long trips
Looks good it has many compartments and is of good quality
Very cute backpack, it looks excellent quality, I recommend it a lot and the best arrived long before the estimate
The quality of the product is great and very reliable. Can buy without fear. I was quite surprised by the quality and still arrived a week in advance.
Excellent purchase, very good backpack, fast shipping!!
Very good backpack, a little high price but good quality and gift protector
Excellent quality better than expected. Delivery before the expected date. I recommend 100% the quality is according to the price.
The product arrived in 14 days, the material is very good, too much top
Very spacious, appears to be made of high quality material. It also looks really nice and appears to be at least a bit waterproof, though I haven't tested it.
Excellent product, top finish. I recommend ..
Excellent, as described very satisfied with the purchase
The figure you will get a product of the same quality in Turkey is between 220-250 $. This quality to this figure is really incredible!
Excellent product quality, in addition to being very beautiful and functional.
It is fabulous, my husband loves it, it is the same as the photo and very good material. Shipping is pretty fast to my country chili. I recommend 100%
Ótimo investment…
The backpack is as shown in the photos and comments. It is very wide, with multiple compartments. I highlight the quality of the material and the closures. Arrived very quickly.
Great
Very good material backpack, very fast delivery
I liked the 37lts backpack, it has several opening as in the description, 37lts does not come in the side place of the water bottle.
It measures 47 cm, it is a little larger than the backpack accepted in the cabin, which is 45 cm. But it looks good quality in rosé is beautiful and I will risk taking it by plane as a personal article. Has good space and is gummed fabric
Exactly as described. Has straps to put on the back, plus one side and one vertical to carry in the hand. There are 4 internal compartments with the total area of the suitcase, plus a small pocket behind, one on the side (for water bottle), and three small ones on the front. Has compartment for notebook and tablet, as well as cable for powerbank. Is beautiful too.
Beautiful, full of pockets, good space and excellent quality.
The backpack is perfect. I loved.