SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 2-10 Business days |
Canada, Europe | 2-10 Business days |
Australia, New Zealand | 2-10 Business days |
Central & South America | 7-30 Business days |
Asia | 7-20 Business days |
Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
.great quality luved it but small on my dog she's 3lbs and bottom button don't button but definitely will order a size bigger I ordered xs buy the way shipping came asap in a week
Nice Jacket, ideal for maltańczyka 4,7kg
Куртка отличная, спасибо большое продавцу, советую 100%
Very good but just in size L for a butterfly of 4 kg
Corresponds to the size labels that are indicated) Thanks for the fast delivery
Quality is normal. On a cold autumn. My Chihuahua puppy is big, took on growth.
Great Park
The jacket is cool, it is of high quality, it is not your size, I have the Spitz for 1 year 4 months I took the size XL and it is not lost
Pomeranian, 2.5kg ❤️
Coat very good for your puppies, warm and perfect to go out on the outside end.
The jacket is good, pleasant to the touch, the sizes are the same, the dog is happy
The jacket really liked. The size from the table came up perfectly. Until there were no strong frost on the street. It looks very beautiful.
Cool jacket. She sat perfectly, at random ordered the largest size and did not lose. A woolen Princess is kind of happy and so are we. Recommend.
Great little coat too beautiful. Polar lined. Dusty will not be cold
The jacket is very stylish and beautiful! Delivery fast!
All as expected
Парка классная,тёплая, легко одевать.. Правда на томожне долго пролежала 17 дней.
thank you!
The article had a manufacturing defect, I was refunded. Super store and very nice article despite tt. My dog is warm
Está súper hermoso el abrigo, muy buena calidad, color y diseño, de verdad estoy encantada. Lo recomiendo al 100%. Pedí talla chica para mi perrita de 2kg.
Your but my expectations are beautiful, my girls look beautiful, the only thing I see a little weak is the sewing of the argola to put the leash on, I feel it can break easily but from there in more I think quality is amazing
Delivery to Barcelona in less than 10 days. The jacket was perfect. XXL for my 10 kg dog
On the chihuenka 27 cm on the back and 2,5 kg took the size of M. Everything sits well. He's glad.
It's good, but it's a little short for my chihuas.
The jacket is just super! Warm, comfortable, the size approached (Maltese crumb, weight about 1.8 kg-size M). Highly recommend! Here will still come shoes (although Xs as I will wear them on it) and ready for winter :)