SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We love this jacket. We buy this for our dog every year. I highly recommend it to everyone. The delivery was super fast (only 1 week).
Am very satisfied, size fits exactly. Good quality. Beautiful color.
Perfect
Nice vest. Chihuahua 3 kg is too big. We had a smaller size-she was a dog back-to-back, took to be more authentic. The difference between the sizes is tangible, I had to suture a little
Nice vest! Bright colors, all as in the photo
Is well made, warm waterproof-thank you
Excellent vest, and for such a cost in general Super offer. On the pug 8.5 kg is tight in the neck, but not critical. I was afraid that it would be tight in the armpits, but it does not press, the fingers pass. Warm, the filler is stuffed evenly. Print quality. Delivery about 1,5-2 weeks. The store sent the order very quickly. Recommend.
Great, but the 4-month-old standard dachshund has to grow up. It's a little big for him.
Really beautiful, difficult to zip up to the end but I'm satisfied anyway
I love it. That's the second time I 've bought this salesman.
On the puppy border 9 kg approached. It would be possible and more for growth. And so good popona.
Very good store, responds quickly to inquiries. The goods are of high quality, I recommend them
The waistcoat is dugé kladna, rosmir XL is an ideal picnic on a 9,5 kg dog, it is sewn yakisno.
Looks exactly like the photo. Sits perfectly on my dog. Recommend the store.
For poodle toy are very wide, better size M for weight 3.5 kg
Measured the dog and ordered a larger size, it turned out not enough, it was necessary to order a couple of sizes more
Kuplav on pug, VAGA Yogo 11 kg brave XL not piddiygalad, Maly rosmir ((
All came up, I recommend the store
Great clothes! Thank you! It came in time, without delays.
Previously ordered these vests in size S, but the back was not all closed, by volume back to back, so I ordered this time the size of M and the side in it was drowned. The difference between size S and M is very big. In the photo Red-size S, leopard size m.
Beautiful coat, I already have 4, it is very practical and warm, fast shipping
It is a waterproof. Really cute my pup weighs about 12 kg and really perfect. Arrived before the scheduled time with combined delivery. Recommend this store.
Shi Tzu 6 City, 5 kg, trochi is great.
Good quality. I am very satisfied.
Super quality! Come quickly!