SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the price normally
Beautiful, I arrive early.
It's very nice, but it was very small for my dog, I'm going to have to order a bigger one
The product is of good quality. We like it.
good product
Too Beautiful
The order came 2 weeks before Krasnodar. Quality is good. There is no forming insulation. Inner material is same as outer. On the zvergi was not the most suitable model-in the chest narrow and because of this it turns out a hump on the back.
Pregnant the third time, not winter, spring-spring)
Vidpovis inventory
The jacket is nicely sewn. Chest circumference is good, but the length could be slightly larger
Very nice, but, unfortunately, it turned out to be small (nothing, I'll reorder
Despite the measurements taken .. seems a little small I would have to take a bigger point... good quality of the jacket I recommend...
Very cool tank top. Insulated, hit the size. Today I received and immediately walked. The dog is very pleased. Thanks Ali.
Excellent quality, it is just like description, I recommend
Item as described. Really comfortable for dogs. Fast delivery. It fits our fox terrier of 8kgs perfectly. Item recommended. Thank you store
XL for a 5 kg dog Maltese Bichon cross. Correct size. (it is for small breeds so one XL is equivalent to 5 kg dog)
Thank you!
Good. Quality, very nice
To my dog. Was exact, I would have asked for a larger size
We on Jack Russell 6500 just, we order not the first time, enough for the season-two, then wipe off the cuffs
Zavelik's trohas, ale is not critical
it's cool. This is my second item from this store
perfect
For winter, very very thin, rather on a warm autumn/spring. Lightning is good, sewn well, for the French 10 kg approached
The French Bulldog 8 kg fit perfectly