SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent
Great backpack! I like it very much, the quality is good.
Good product, form to description
Great backpack for your money, many pockets. The case was put in a bonus.
It's cool.
I liked the backpack. It is higher in height than I had before and I haven't tried it yet, but it looks like playstas5 will even fit. I don't know how it will be in practice, but so far I have a positive impression.
This is just perfect, exactly what i was looking for !!!! and quick delivery.
Super fast delivery! Thank you very much The Backpack makes a very good impression, now comes the everyday test;-) I will gladly shop here again in the shop.
The first inspection is well sewn, the materials are not bad, very convenient and practical
Good quality, as described.
I arrive the day after ordering takes 1 day to come Super Fast
Excellent quality, sewn neatly and with love! Its money is definitely worth it. Very fast delivery! Recommend!
Surprised with the product size. But in fact was sought. Very spacious, beautiful and was super satisfied. Recommend to anyone looking backpack spacious.
Great quality!
Thank you, all as in the description. Quality at the level. Recommend.
Everything is OK, but why on the main biggest pocket 1 lock, and on additional 2 ?!?!? Locks are not very good design, when eating can break. In the photo of this everything is clearly not visible. Shipping norms.
high quality, has some small spaces inside and wrinkles easy but comfortable and light
Delivered very quickly sdek. Unexpectedly high and narrow, not too convenient, but the quality is good.
It's fantastic!! Backpack bomb! Huge and perfect
Good
Advise.... Veschch
quality is good. however, it's very narrow and the top loading flap doesn't open wide enough for ease of access. you need to empty it to find anything inside. took store 2 weeks to ship my order because of Chinese New Year. messages went unanswered for about a week for the sane reason. so keep that in mind when ordering.
The backpack is cool, but after three weeks of operation, the shoulder strap began to break off. Whether the fabric is poor, or sewn not strong enough. While I wore nothing in it. Sadness. Now it is necessary to carry in repair, strengthen the seams. I like the backpack.
Great product, perfect finishes! Still not tested in rain but looks even waterproof.
Ok