SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality at altitude, the material is pleasant, I recommend to buy!
Finally it's here, after almost 6 weeks of waiting, maybe because of the customs. My review is that the font is a just little too big and didn't know that the keycaps are not backlit. But great quality and I really like the color combination.
Greeeat product, 100% recommended. the vendor guide me through all the process to purchase all the parts an work 100%
Thanks a lot !
Gk888b are going to buy. Fit well wish with four key
The touch is good and the color is wonderful. Attached to VORTEX CYPHER. Although it was a little lower, it became easier to press the key. I felt that the sound when I pressed the key was reduced.
Good quality keycaps.
Thank You
very fast. nice items
The printing quality could be better ( some letters already fadding away ) along with the edges of the keycap itself ( lot of rough edges )... however it's a nice set for it's price
Good
Good quality, nice nice nice
Great looking caps, great price. Really fast shipping.
Keycaps feel and look great. Great store -- Very satisfied. Seller provided a great deal of assistance, both before and during the order, to make sure I bought the right parts -- my first mechanical keyboard purchase and I will definitely return often to their store for future purchases (I already have actually). Highly recommended!!!
Missing (+) key caps ,but the other keycaps is fine. please kindly check it before sent it in the future
Excellent keycaps. Feels great to type on. They are super thick too, adds some heft to the keystrokes. Wider keys are a little warped but it's not a big deal at all. Legends might fade over time but I'm sure the keys themselves will hold up for generations! Great bang for the buck.
Keys both look and feel great, really happy with them
Perfect look! Welcome back to computers Luminous Age!
Good quality and fast shipping.
very reasonable, good item for keyboard
Great Key cap !
Perfect, very good quality
shipped and arrived fast!
Box condition was bad, but everything else was satisfactory
Exactly what I wanted.