We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 2-10 Business days |
Canada, Europe | 2-10 Business days |
Australia, New Zealand | 2-10 Business days |
Central & South America | 7-30 Business days |
Asia | 7-20 Business days |
Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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1 Star (0) |
Great backpack! Came in a cardboard box, packed well, in a bag, with a brand label, inside bags with air, to keep in shape, all fittings are protected. The quality is very good
The bag is simply bomb-free, take no thought. When I saw her, I just fell in love. She looks directly expensive and rich. Packed perfectly, unpacked and high. Whether the skin or not is inclined to the fact that all the same skin, because there is a smell of the skin and the beak tried to ignite a piece that went to the bag with a lighter, and it does not burn as well as the skin should not burn. In general, I am happy, ready to sing odes to her.
Oh, my God!!! What a miracle it is, it is excellent! Ordered a gift and a bag beyond praise! One-to-one as in the picture, packed like a diamond, you rarely see such a thing even on Italian bags! The box arrived without a single dent! Thank you very much to the store, I answered all questions quickly! Great work, well done, pleasantly surprised. !!!
Quality, as always excellent. The seams are smooth, no smell. All as described. I recommend this store. This is not the first time I have made orders, everything corresponds to the description and good quality.
Chic. Arrived well packed
There is a smell, but the backpack itself is beyond praise, neat, small, but roomy. Recommend for purchase
The backpack is amazing and the store is nice. I wear for about a week, everything fits, I don't understand how)) a lot of pockets, a dense bottom and pleasant to the touch skin. As satisfied as possible!
Great backpack! The color is great, chocolate. Came completely full inside, no bumps. There is a small smell of skin, but it's a small thing. Recommend!
Very good bag. Smells of skin. The truth came in a crumpled box. But packed very well.
My wife is happy! Good quality, fast delivery.
The backpack is small, but roomy! 3 bottles of water are placed in an upright position and the place remains. The quality is excellent. The backpack came well packed, without damage.
The backpack is delivered without damage, it looks good. But the smell is ....... himous. Two weeks I wear it, and the smell is still the same .... it's a pipets ((((