SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
2-10 Business days |
Canada, Europe |
2-10 Business days |
Australia, New Zealand |
2-10 Business days |
Central & South America |
7-30 Business days |
Asia |
7-20 Business days |
Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size a little small
Hard heels
I order already 5 times, pts comfortable, soft, at work all colleagues wear and rejoice!
This loafers are very nice, unfortunatly I ordered American e size 7, my usual size, they are too small and very narrow. Therefore order bigger and if you have wide foot they are not good for you.
Išmieros atitinka. Lengvi batukai.
Beautifuuuuuullllllll!!!
Good product
Uncomfortable pain of the foot from the back and at the fingers The shoe was supposed to be athletic, but unfortunately disappointing.
The parcel reached Moscow in 21 days. Sent fast. Packaging in a regular package, inside inserted air bags so that the shoes will not suffer in transit. Took the second, the first were black. At 36 Russian size, I take 37 Chinese. The shoe is very comfortable, walk with pleasure. Feet do not sweat in the heat. I recommend to buy. I ordered 2 pairs (myself and my daughter) sent different parcels. Both parcels came at the same time.
Excellent sneakers. I order for the third time.
Very comfortable
Size 8.5 corresponds to 39mu
Colour is brighter & more metallic than it looks on the site, but shoes are a perfect fit & are very nice & comfortable!!!! Glad I bought em!
Correspond to the description, the size is the same
Nice, comfortable, i loved them, they arrived early what i think is great, thank you store.
All as in the description, only the insoles smell glue, i think they will fade. Seller thanks, fast delivery!!!!
Delivered in about 2 weeks. Nice and comfortable. I am satisfied, the store is recommended.
The goods received quickly and o chen remarkably made
Everything is fine
The parcel reached Moscow in 21 days. The track number was issued an hour after the order. She took it for her daughter. This is the second. The first time at 38 Russian size ordered 8.5 and everything was fine. This time, she measured her foot and ordered 9.5. At 38 Russian they are large for approximately 1 size, bought insoles and inserted. Now OK. Sneakers are excellent. I'll order it, but it's a normal size. The store answers quickly. I ordered 2 pairs to myself and my daughter, sent different parcels, mine for a few hours later, but came together.
Is the third to buy recommend this store Arrived Ates time all OK short. this shoe
Perfect shoes. Identical to the description M.Z
For me I go super are the seconds I buy x foot problems I have facial plantitis and I do great
Malomerki. Need to order 2 size bigger
look nice. will test whether it will last