We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes are cute, made qualitatively, almost do not smell. On a thin leg russian size 39 and foot 25 cm perfectly fit the size 40. Delivery fast, track tracked.
The order was sent almost immediately, as always the post of russia delays everything, almost for a month. I wear 36,5, i ordered 37, just right, if i ordered less, it would be small. Look like in the photo. Let's see in the process of wearing.
very good product. i m recomand this store. think you.
Super, go in size, i think you can take more because they will rub the heel. Strong smell, and in general light soft slippers for the summer. I recommend
I received it by registered mail in ten days after I ordered it. Very fast! The shoes were stuffed in the envelope with the cushion material, and the shoes were crushed, but the material of the shoes was the one with flexibility and it was restored when taking it out. I was relieved. The appearance is very cute & stylish! When I wore it, I wore it very much and was familiar with a foot well. I was in trouble not to meet easily in the shoes of just size because it is a large size of the foot (24.5 cm) as the Japanese, and purchased it because it sold 41 sizes here. I was uneasy because of the fact that I did not wear it and mail order, but was correct to purchase it! Because it is a denim material, ventilation is familiar well. I could walk a lot! I was a little disappointed that the length of the tag in the heel part was different and the rubber part of the sole of the right foot shoe was fuzzy. Thank you :)！