SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Introduction
Jacket top) size L came up perfectly) but she is small, often think that the puppy
Jacket for a Chihuahua girl weighing. 2,5 kg fit well, only the legs protrude, but we will adapt. Polyester on the jacket is harsh, I would like to be softer. But in general, the jacket is not bad. Will привыкать.
I measured the dog with a ribbon and ordered it from the size chart, everything fit perfectly. There are special puffs on the throat to adjust the size. The combeth is a little loose, so it does not constrain movement, and since the throat is low, we put on a scarf. Does not get wet when going to the toilet. Did not communicate with the store, sent it quickly, and came too.
The полугодовалого цвергпинчера большеват. For growth. Warm. Did not communicate with the store.
I put 5 stars, very comfortable, quality. Not much is too big, but it is not critical. For such a price-perfect! The main thing is convenient to go to the toilet, previously could not find the right option, all the time it was necessary to change something. In general, beautiful, warm, comfortable! Recommend
The delivery is normal for 2-3 weeks. The jacket is good, the seams are smooth, the Velcro is hard. We got a big couple of sizes. Please check with the store. Change there was no time to wait. Opened a dispute. Returned part of the cost within 3 days. Thanks to the seller. I recommend it.
Great stuff. Sole size. 2 weeks delivery to Moscow store respect ....
Quality at altitude, beautiful comfortable, but we are great, I will order a smaller size.
Great warm comeless. For SNEA 1'7 kg fit size S
The product is fully consistent with the description, sorry in size did not guess order 2XL for the four-month-old puppy but it turned out to be too big reordered on XL. it is very convenient that there is a free return of the goods.
Delivery two weeks. Quality Super. on the French Bulldog weight 13 kg 2xx a little big it is necessary to take a smaller size.
It's convenient because there is a part of the neck instead of the harness, it seems to be really warm. Mix tow with 7 keys, but it's perfect ..! But the crying house is a little dry. It's made of Italian Grayham.
My doggie is miniature pinscher but with sausage dog body, so on the legs it's a little long. Rest, all right! The material is of good quality and is seen to open. The shipment was fast. I recommend
Good quality, fits well. The table of dimensions agrees similar to a anorak for people.
In Ukraine, diyvala for 3 types, the suit is good, rosemiishov in the mix.
Delivery to Poland is very fast quality is excellent, the size approached, ordered in size in the table all agreed. I recommend
Came instantly, the suit is good, is assembled with Velcro (look carefully, there are 2 options, there are also zippers) a harness on a faststock, more props, only for toy dogs. my Jack Russell: 8 kg weighing, long on the back-350mm, body volume-510mm. In the neck-380, such a tight friend. Perfect size XL. The suit is well sewn, I recommend the store.
The dog gained weight, so the body is a little tight, but I like it because the clothes fit well I think I'll be able to stay warm because it's dressed on a cold day. ^^!! The delivery came early, so it was great that I could get dressed quickly. >_
It is convenient to wear, it is sewn with quality. you could take a smaller size, the back is too big. (dog 6,75 kg).
Ordered at my friend's request, so a brief review. The suit is neatly sewn and fit. came in three weeks, it is fast enough for our country. My friend is happy, but the dog is not very good :) Well, they do not like all kinds of clothes there :)
The jumpsuit is cool! Fit in size. I advise the store came quickly
For DT 6 kg, chest 40 cm, size L close to. In general, the combo is cool, the Velcro is powerful, there are light-sensitive elements.
The quality is good. but the size is slightly larger than the declared size, ordered even smaller size.
To flax 1.5 months Quality is for your own money. From the advantages: warm, comfortable, color, reflector, Velcro and material. AT-10 the Barbos came warm, not frozen. From the minuses-Velcro from the end immediately departed from the edge, from the inside under the arm the seam is not stitched in one sleeve-the lining is climbing. Easily removed of course, but there is sediment. The size of everything could be ordered 1 less, although everything matched the plate. The neck is fine, the paws are fine, but the length and girth was a little too large.
L-size dwarf poodle, a little fair, but it looks great