SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||2-10 Business days
||2-10 Business days
|Australia, New Zealand
||2-10 Business days
|Central & South America
||7-30 Business days
||7-20 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. Fast shipping. Thank you store!
A good jacket for my taxi, came up. the goods came in two weeks. Fast shipping.
It's already the third one I buy, I'm in cantada! Very good duration, the measurements are as shown in the description. Good quality and comes fast, good packed.
This jenial mea encantado Open well
These dog coats are fantastic. Fits my dog really well. Second lot I have had as my dog has grown a bit since last year. Keeps her dry in wet weather so very handy saving time of constantly washing her after wet walks. Brilliant.
The coat came faster than expected. Looks very good and fits my dog. All good
Perfect for my little bitch! It comes with fleece lining. Very good material and quality. I took size 4XL and it was perfect for him. I leave the measures to you as a reference in case they are served: -Length: 49cm -Chest: 67cm -Neck: 46cm
For Basenji 11 months is generally fine. Advise. Very beautiful and warm. I'll order another one.
Neck 45, chest 70, back 60. I came up, but I wanted to make it a little more authentic (it's only my pickups). I'm happy, thank you very much. Now my boy has a warm Puhan.
Last winter I took a puppy a size smaller, now I took a little more. 3XL for male 1,9 months, 15 kg. The jacket is not bad, the top layer gets wet when the snow is wet, but the inner one remains dry. We like it for every day. It is washed in a typewriter well.
Very warm, the size corresponds
Ordered 4XL, the store sent a 5XL radish!A little too big.
For the price you have, it's very good
Great product. Dimensions conform to the description. I am very satisfied with my purchase. The coat is very waterproof and very warm!
A perfect winter coat, with fleece fleece inside and waterproof outside. I arrive before estimated. My dog is a 23 kg Beagle, and I bought him a 4XL, it's a little long but I wanted it that way.
Perfect! For a mess necklace, I took the size 5XL and it's a little big in the stomach, but very well in the chest
On pit 35 kg I would take one size larger
My Bitch weighs 24kg chest is 74cm I took her size 5xl, got to me before the estimated deadline.
The description is as it says, they look very good, waterproof x out and with reflective strip and polar inside. Lack to test them, happy with the purchase
Hello, the item is as in the very good description, the store is quick to ship it is recommended. Thank you
Very fast delivery! Thank you!
Good quality fast shipping