SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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First impressions: -Product pesadinho, well built. Bought more by input RJ45 my notebook has, have Internet 500MB and hit 450Mb cable What is super good. Arrived on 16 calendar days.
Good product as descriptions. Delivery Before combined. All right.
Excellent quality! Working perfectly for my need
Good product, a little big for my taste.
Great quality product. As the description.
A good quality thing, everything works Mi Box sees internet connection, the mouse connects and works, I recommend.
The order was on the way a little less than two weeks (not critical), as well as a slightly crumpled box (right on 1 photo). The order is more than satisfied. It was purchased for TV-stick x98 S500, for Internet transmission on a cord. Everything is clear, all connectors are working, there are no problems. I hope it will last for many years, it's ugreen.
Excellent. Quality than expected. Bought for use with the Amazon Fire TV stick.
Everything is at the height of the ugreen as always!
The package was damaged, but fortunately the device is intact. Also checked it for performance-everything is excellent, network speed is more than 300 Mbps!
The parcel went almost a month. The packaging is badly dented. I hope everything is fine inside)
The delivery time is delayed, slightly not expected. The product is of good quality, 3 USB ports are working, the RJ45 port also works and is easily defined in windows, took 1GB speed by definition of the port, the router puts 1GB, so everything fits. Port tip-C exclusively for power connection, although for that kind of money there should be 2 in 1, but the store does not cheat, he did.
Exactly what I asked for, it came to me with 3 weeks but it was worth the wait, as always ugreen doing good quality things
Excellent. Just receive and am testing in my notebook, it is antique and network it the speed of my internet not spent 200m, now the ugreen already hit 400m. Just think need external power, via USB-C, should be better explained.
Delivered on time, well packed. Product with excellent finish and the promises. Point 100%.
The box came in bad shape, however the product was tough and that's good, the maximum speed itself is met and the usb ports work well
Everything is OK. reads, the mouse runs, the Internet itself did not connect, but the note Assus x507u signal that power is available from the network. The connection of the hub itself was automatically installed the driver and everything worked in a couple of seconds. Thank you!
... To Russia, on the Volga, the order came from the Russian warehouse on the seventh day after payment of the order on the site)))... Everything corresponds to the description of the store, it looks like an original)))... Now I'll see how it will be in use and for how much it will last)))... +++++ This seller is to be trusted, I think will not fail,,,
Delivered in 3 days to Samara! The hub itself is excellent in performance and functionality, everything works fine
Delivery to Moldova: 20 days. Pros: quality, compactness, presentable, packing, data transfer rate corresponds to declared: Internet 920mb/s, usb-30-40mb/s. Cons: No.
Shipping is fast! The packaging is good. The product looks solid and is certified. You can believe it! The actual use of the Internet, USB recognition is fast, It is Taiwanese satisfaction. Thank you for the good product.
Really good adapter, Ethernet works great at 500MB (my ISP speed), and USB3 works great too.
High quality product, Ethernet port is Giga bit and all ports working perfectly. Recommend.
The product corresponds to the description. To Moscow reached 19 days, September 16, 2022. Ordered and on 5 October 2022 Got it at the post office. Very convenient adapter.