SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We arrived in 4 days including the payment day. It is just a necessary product. Constance and adapter 3.5hdd is an adapter required. Quality is a critical injury.
Brand ugreen is synonymous with quality. Products always excellent. Recommend!
Works, without any problems. In principle, from this company bad and did not expect.
Perfect as usual of the brand ugreen Beautiful finish Received in 12 days
Works. As in description
Seems to be working. The speed is normal, the DVD is recognized.
It came quickly. Now I do not remember exactly the deadline, but quickly. The packing is normal, the box is in the seal,-there is nothing to fight, the navel is not needed. I bought to replace another adapter with power in the kit, but, like, my food died, so I could not check in the action yet. I can when the ordered new power supply comes. Then I'll write down how it works. Unfortunately, there is no possibility to set aside assessments until verification, therefore, in fact, while assessing the speed and packaging. Also in the package came a bonus Cat comic. I gave the cat-she somehow did not appreciate =))
Product shipped quickly and safely. Great quality product, recommend
We know this is a serious firm. And with the goods. Quality at altitude. For some reason, there are not gold-plated contacts. The cable is good for large volumes. Cap on the plug. After the order, the store was bored with mailing. Package to send branded. Even the packing is cardboard and that is good. Took to connect 3,5 discs, which need additional power. Product and seller recommend.
Product came well packed. All working perfectly.
Moscow reached 3 weeks. The adapter works perfectly. Ugreen is not doing bad things.
I checked for 8 TB works. Smart shows adequately. But whether it will fall off in the process of long copy is not yet known.
Quality product. No problem connected the old internal DVD-RW drive. Recommend.
Works fine. The store is reliable.
Ugreen as always holds the brand. Everything is quality and delivery is fast. No driver needed. Windows 10 defined the adapter immediately. It is better to use USB 3.0 as it has a current higher than 2.0. On SSD drives and modern 3 inches extra. Food is not required, although desirable. Thanks ugreen! 5 +++
very fast shipping, work great the 3.5 and 2.5 drive, HDD and SSD.
Products as pictures, agile and fast, arrived ahead of time, recommend 100%.
Excellent adapter for hard drives without connecting directly to the motherboard.
Great device. Tested so far only with hard drives. No problem, works at full speed. What is notable is that when the device is safely removed in the OS turns off the power of the disk, that is, everything, as it should be. When running with 3,5 "drives, when you connect the power supply, the disk does not turn on until the connection to the PC. The cable length of the device itself is 0.5 m. Power supply for 2,0 A, looks good in appearance, cable length 1,5 m.
Everything as described. Thank to store for good job.
Great quality product. Work with computer and need make backup, he recognizes all hard drives that install. Arrived ahead of time.
Thank you all as described yet there is no time to check but I do not doubt the quality
Purchased to connect 3.5 HDD via USB. Works only with the connected power adapter. After some period of inactivity, HDD goes into sleep mode, but, periodically wakes up and falls asleep again. This clearly does not benefit HDD.
I took it for use with external HDD without cases. Works well-the speed does not cut, there is external power for 3,5 discs. Finished in a week, packed well, no damage. Good store, 5 stars.
The adapter was delivered in 25 days, the track was tracked, was packed in a branded plastic bag, because of which the parcel was worn in a lot. The store issued an order on the same day, did not have to communicate. The adapter of excellent quality, corresponds to the description and pictures, the unit is powered by a similar quality, the function performs, the SATA from WD to 8 TB digested without problems. Recommend!