SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Q: How much water needs to be placed in the bucket? Where is the water placed?
And the idea and implementation are very worthy.
Cool mop! Super
Great product!
Super. I liked 100 m2 washed in 30 minutes and hands clean ....
MOP in principle nothing I thought in the video it seems that the size is normal but in reality it is small
Delivery by courier. The box is crumpled, inside everything. Washes OK. Everything works
Thank you
The goods are super!!!
Delivered whole although the bucket was packed only in a box without any protection. Mop works see description.
It really washes, washes! Very cool, its money costs!
Very cool mop,) Without instructions I did not understand how to use
Mop-Super! Wool from the cat ibirait and washes. It is convenient to use.
The waiting was fulfilled, a cool mop. Thank you!!!
I was looking for such a mop for a long time, but it was not that. And I finally found her. I have been using for two weeks and there is no end to joy. Began to wash the floors every day, because it's very simple. We got the mop very quickly safe and sound. Collected quickly, intuitively. But at first there was a stop with the fact that the mop did not want to get wet. It turned out only slightly to moisten it in several places. And here, dear friends, I reveal to you a secret (for some reason in any review and in the instructions about it is not said)! If you want the rag to become wet, not damp, you need to rotate it more intensively. Everything is very simple. I don't know how it works. Water in the compartment for clean water I pour very little-sometimes half, and sometimes a third. And really it turns out that you can wash the entire apartment only 1-1,5 liters of water! I really like my acquisition. I advise everyone!
The store is honest, the goods are delivered day by day Plastics quality without stingy I recommend everyone a convenient thing!
Excellent! Fast delivery, thank you!
It looks great. I hope it works well
Great. Arrived very quickly. The mop is great. Everything's great. Thank you
Great, I love it, I 've already tried it and clean phenomenal, I hope it lasts a lot, I totally recommend it, thanks a lot to the store.
Top mop, I'm a man, I live alone, I have to wash the floor myself. The system of self-cleaning is excellent, the water consumption and shampoo are minimal, because of the centrifuge of the mop, and it is pressed. Dirty windowsills (windows face the road) Otter for 3 approaches, after the first approach the mop was black. All the floor washing in the House took 10 minutes. The plastic design is weak, the delivery was with a delay of about 20 days, in the kit one spare brushes. The material of the brushes is thick, quickly failure should not go out. I recommend definitely. Take yourself or women your gift, they will thank you very much.
It came well packed, all spare parts are in place, in celofan, I advise the store.
I liked the bucket, very much. I have 20 pieces of different sets. This is the best. Very fast delivery, courier to door. I advise everyone. Thank you store.
Delivery delay this is the first and second burst transparent cover at the edges, and the inability to open a dispute in the new program
Everything came in whole, although the box came in a very broken form. About the convenience of using I can not say, because I bought a mop as a gift.
Mop fire, the only negative is size, for the same apartment, but for big house certainly need mop more