SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly. All as expected. Always happy. My 3. Blackview. I can only recommend.
awesome phone and smart watch
I liked the device, it's bright enough. I set everything up for myself. With a fairly dense use of the battery, I grab for two days.
Phone fire! I took it purely because of the thermal imager, it's exactly the same as a separate module FLIR One, combines the image with the thermo camera and with the usual one, it turns out very clearly, definitely better than Seek Thermal. In the rest-it works smartly, it turns out in it as much as 128 GB of memory built-in and 6 GB of operational, the sound of the speaker is quite loud, the spoken Speaker is also pleased.
The phone came 31 Dec. Ordered 17 Dec. Thank you to the store for the fast delivery. Duty had to pay one, apparently the seller did not respond to the request, as for the phone itself, in the hand sits perfectly, looks brutal if you can say so, the thermal imager hangs during movement (not critical), the camera there is not 48 MP, much less, I think within 20 MP. I use 6 days until, I did not check for strength (sorry), at least if the seller had given it to the test. The only time when the packaging film was removed from it and protective, be dizzy. According to the description, while I can note two minuses 1) the camera is not 48mp 2) the thermal imager sticks And the duty had to be paid... But the seller pleased with the fast shipment, which of course affected the fast delivery. In general, I recommend the seller.
Very satisfied. Received super well packaged and very quickly.
Great phone. But it must be admitted that it is huge. However I do not regret my purchase. The blackview software is less instinctive than that of my previous phone (Huawei p20) but we do it. The thermal camera works well.
All bestens
Very good product. To see in time...
Excellent phone, Thermal Imager does not do well. Further will show operation. Delivery one month and week.
Good communication with store, no problem refund at 100%. The phone didn't flatter me, looks like it was stolen by Mexican customs.
excellent
my third blackview , item as discribed ,thermal part just what i needed,works excellent I love the phone ,heavy but cool ,come again for number 4 ....
Perfect! Delivery within 7 days as promised.
An excellent phone weighs straight decently. The steps of setting up the phone have passed. No defects. Perfectly reacts to the fingerprint scanner. There were no complaints in Kazakhstan for a little more than a month from 11.11.2020 to 03.12.2020. In the past, everything is fine with the goods I recommend the store.
OK
Very beautiful perfect!! And big and heavy, delivers what it promises
showwww
Of the minuses, just a vibrating bell is weak. And wdurg found that the phone does not have an ordinary USB, but some kind of connector. The rest of the phone is super! The appearance is cool, strong, the screen is водооттаалкивающий, the phone itself is not afraid of water. Well, of course the thermal camera is just a super thing, I do not understand how I lived without it before. Added pictures of cats in total darkness and spring on cold earth.
Thank you store, Good Machine
The phone is satisfied with there are small jambs but this is not critical. The store sent the goods very quickly. I had to pay the customs duty.
It seems good in principle.
Everything fine.
Very fast shipping. They said 2, 3 days and came in one. Now to check that the phone works as expected. At the moment I can say it's very big and sturdy.
Good product, faster delivery of estimate recommended store