SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
7-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great communication... Love the phone... Came well packaged... Recommend it to my colleagues
All right for now and in 3 days he arrived.
Very quickly. All as expected. Always happy. My 3. Blackview. I can only recommend.
awesome phone and smart watch
The phone came 31 Dec. Ordered 17 Dec. Thank you to the store for the fast delivery. Duty had to pay one, apparently the seller did not respond to the request, as for the phone itself, in the hand sits perfectly, looks brutal if you can say so, the thermal imager hangs during movement (not critical), the camera there is not 48 MP, much less, I think within 20 MP. I use 6 days until, I did not check for strength (sorry), at least if the seller had given it to the test. The only time when the packaging film was removed from it and protective, be dizzy. According to the description, while I can note two minuses 1) the camera is not 48mp 2) the thermal imager sticks And the duty had to be paid... But the seller pleased with the fast shipment, which of course affected the fast delivery. In general, I recommend the seller.
excellent
отличный телефон. покупал больше всего из-за наличия тепловизора и емкого аккумулятора. на работе стал пользоваться каждый день. шустрый, тяжеловат но удобный. сразу приобрел безпроводную зарядку. юсб разъем не открывал пока. камера отличная. тепловизионная камера хорошо меряет температуру, куча настроек, можно сразу фотографировать и отправлять через интернет. тепломатрице помагает обычная камера -поэтому изображение нечёткое, но потом привыкаешь и отлично. для меня хватает. обследование зданий лучше в темноте производить- эффективнее. для профессионального обследования не пойдет, для бытового достаточно. сравнивал температуру с тепловизором за 300 тыс - показания практически одинаковые. на большие расстояния не меряет я имею ввиду метров 100 и более а до 5-10 метров нормально. для меня отличный аппарат. заряда если сутками не сидеть в игрушках - не играю хватает на 2 дня. не наглея камера, тепловизор, интернет, звонки. для электриков, сантехников отличный вариант.
Отличный орехокол ,,, таким и убить можно ! Мужу для работы такой и нужен !!! Рекомендую,,,!
Very good phone. Come in a month. Thermal Imager works. My husband is happy. Heavy Unit
If you really need both a smartphone and a thermal imager, then this is for you. If the smart you have is easier to buy a thermal imager. To this product there are no complaints (the price tag is bigger, but this is a rare product), works visibly heat shows. Have questions on logistics of our customs (2 weeks without status update). I am happy with the purchase
Супер быстрая отправка и доставка оплатил 07.12.20 получил 23.12.20 в Башкирию, продовца саветую все супер и телефончик огонь стоимость совсем скидками 25000 р. Отдельное спасибо продовцувовремя подсказал про нужную скидку
Excellent phone, Thermal Imager does not do well. Further will show operation. Delivery one month and week.
Super, I recommend, complete set, delivery everyday
It's fine, the phone is just fire. All functions work, while there are no complaints, if I write, I just didn't have time to figure it out yet. To Karelia went 19 days, at customs, for a long time he took care of the payment of the customs contribution (1800r.), paid via Mail Online. To the store respect, I advise.
I liked the device, it's bright enough. I set everything up for myself. With a fairly dense use of the battery, I grab for two days.
An excellent phone weighs straight decently. The steps of setting up the phone have passed. No defects. Perfectly reacts to the fingerprint scanner. There were no complaints in Kazakhstan for a little more than a month from 11.11.2020 to 03.12.2020. In the past, everything is fine with the goods I recommend the store.
OK
Everything fine.
Good product, faster delivery of estimate recommended store
Apparatus-fire, termalka and Baro works
The phone works. It's OK. The device itself is very heavy and large. I'm a little upset... Who will choose this model-think. There are no questions to the store. Five points!
The store processed the order and sent the parcel on the same day. The parcel came from France by DHL de. There was a small delay in Germany, but still the parcel reached Lithuania in a week. Packing quality at height. The package includes the marathon itself, a charger, a charging cable and headphones. I wanted to leave a review after learning the functionality of the smartphone, but came to the conclusion, that it can be very long and the seller may not deserve to stay without a review. Impressions of the first days of use of this device are excellent. The phone has a very fast response to any actions of the user, everything works fine. I was very interested in thermal imager, I can say that it works fine. to the seller for its efficiency and quality goods I put five stars (would put 10). I recommend to everyone both a smartphone and a seller.
the Battery is incredible
great phone
Everything is fine! Super fast delivery to ekb, 11 days! Customs 1500 re. Thermal Imager works