We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Little different color as the picture
Nice bag, I like it and sending is fast. Only that smells a little but that smell will go in the time or with little parfum
! It's come to Me in a week! The presentation has been very good since it has come wrapped in a suede and that is appreciated, inside the backpack came the upper strap, ornaments and a pink-smelling air freshener. The quality of the backpack looks very good, nothing to Envy for example misako's anti-theft also nylon, it is more or less the same measures to those of misako, from the pictures before I bought it I expected it bigger and it hasn't, But being a little wider than that of misako you can tell the difference, since I filled her with stuff and there was still room, misako's wouldn't have fit everything. For 10 euros more than satisfied.
Very cute also the model in red. I already bought another in black and this is also well finished and the zip work well. Recommend it.
Рюкзак как на фото! Очень удобный и красивый! Продавец положил в подарок подставку для телефона. Спасибо! Рекомендую!!
Beautiful It looks good quality The super retailer The backpack smelled like roses because it included an air freshener for clothes and another gift. I'm very grateful. Front pockets are independent. Back there is a large pocket with plenty of capacity, inside two small s pocket and one with zipper. It came very fast.
This bag is very beautiful, I love it. I received it within a reasonable time content of the pandemic circumstances. It is the second bag that I order from this store and I recommend it.
Beautiful and good quality. Took 45 days
Varies from photo to original
Backpack really liked, thank you))
Cool backpack. Small size but very roomy and functional
Very nice bag. Solid and waterproof fabric. I recommend!
Very good. Thank you)
Expected more, fabric, I think for the summer enough