We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and good quality. Took 45 days
Varies from photo to original
Backpack really liked, thank you))
Cool backpack. Small size but very roomy and functional
Very nice bag. Solid and waterproof fabric. I recommend!
Very good. Thank you)
Expected more, fabric, I think for the summer enough
The product is very satisfied, but with the delivery of trouble. The parcel came in the last day, I already thought to open a dispute. The store is not Vienna, he sent quickly.
The straps are too short for an adult person, unfortunately.
Our backpack came. we waited for a month and a half, but not in vain. it's cool. the daughter is delighted! packed too for 12 points. thank you very much to the store!
All right, within the deadline, it looks tough.
Great backpack. He's childish, teenage.
Healthy backpack. The seams are dipped, there are no threads, there are no smells. I'm happy.
I liked it very much, unfortunately I don't arrive in the established time, and when delivery is done automatically start a dispute, but in the days I arrive at my home address, So I cancel the dispute, I regret the inconvenience and apologize to the store, I thought when I showed up Delivered I would no longer arrive, a thousand thanks and my sincere apologies
Goods received, thank you
Excellent backpack both in quality and brightness colors + 5
I love the backpack. Thank you store
Came the parcel quickly corresponds to the description will go for halfs another gift store put roses
Small sequins and under a net, do not see just
She's a girl but she's a pretty girl, she's missing trene.
He didn't come with the hanger to carry the bag, just carry the handles of the backpack. Looks very finite, see how it turns out to fill it
Cute but not enough.