SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tauns do not comb, but rather undermine. My cat doesn't like it. Expected more.
Great. Works well. Would buy again.
Very practical and good quality.
The quality is fine, however it is useful for a lonh hair cats - for medium ling hair I would not advise, as the brush is too sparse
Great comb, love it, cat scratching, mainkun
Fine, Combs very well
Cool stuff!
Wonderful, very good comb for dog hair. I recommend
Really remove the hair
Happy my dogs with this brushing. Thank you store
Fast shipping, beautiful. I'll use later.
I haven't used the untangling brush yet. I bought it for other buyers' reviews. The delivery in Lima, Peru, was very fast.
Good comb
It sits great. Combed a Brian Fold cat and a Caucasian. The quality is great
He came in much earlier than expected. It works better than expected.
Super cool animal comb my 3 cats love the comb
Quality brush. Helps with the tangles, but the cat doesn't like it very much
The brush is clear, combing through and through, so much fluff was torn out at a time. Before that there was the usual scratching, nonsense compared to this one.
Super!!! It's very good
Good comb, for Husky took L
All class!
Really professional, very good at grabbing wool, I think it won't be better, probably at least it's very good, and it doesn't hurt either people or a cat
All OK
Beautiful brush very practical
My dog is the son of San bernardo... I mean, it's a bear.... Imagine the hair she has. This has saved me, because it removes a lot of hair and on top of that my dog loved it .... thank you very much!!! Is perfect