SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
7-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It seems smaller, but quite roomy, comfortable. Water-repellent. I have nothing to complain about, I came quickly.
совершенно шикарный школьный рюкзак для первоклашки, которая ещё не наигралась в куклы, но уже надо идти в школу
Duge Garna bag! Dietina in the grip. yakisniy material, garne poshtytya. okremo uncle for podarunok. I recommend to the store.
Not bad but a little small for my daughter in CE2.
It's very nice the backpack, it's like it's in the pictures and it came a week before I said it.
Excellent! And bears and badges included
Good afternoon! Just a minute ago I came back from five and very happy, the backpack is incredibly cute. Everything corresponds to the description and pictures. It came in 5 days, delivered to the nearest house five. At first glance it is small, but when opened it becomes roomy. Took with accessories this bear about with a palm, a head of bears and badges. At first I was afraid that one was damaged, but all well it was a protective film. All have a good day, I wish to lie in the Genshin (◕ᴗ◕✿)
Очень быстро доставили. Полностью соответствует описанию. Вместительный. Спасибо за подарочек.
Great backpack. All stitched smoothly, threads do not stick out, zippers work, pockets side large comfortable, the backpack itself is light. Advise
Backpack quality, the fabric is good, as a gift came carnations pearls. Inside is made very well, a lot of pockets and compartments, also outside there are two departments for bottles, on the back there is another small compartment on the lock. It came quickly enough as this delivery plus, in general, the product is very good you can take to school, but only if you do not put too many textbooks, I think the straps the straps The backpack itself is roomy, it is happy that it looks not big and neat. Order or not decide yourself, but I think that it is worth ordering. *:・゚✧(= ✪ ᆺ ✪ =)*:・゚✧ ✧
Is beautiful
Super sweet little bag
This very nice I like very good size I'm fast.
всё отлично
Very comfortable and beautiful. Matches the photo. She took her sister to school. Many pockets and roomy. Advise
I used delivery via 5post and instead of getting the goods in the nearest spot, I received it in general in a distant village on the outskirts of the city. It happened because in this village there is a street with the same name. During the time while the parcel was stored there, I sent 4 requests to forward the parcel to the correct address (the deadline for reviewing the application is 48 hours, so I called them them them every Every time they told me they 'd change it, they really ignored all those requests. They only store the parcel for 7-9 days, so I had to look for the opportunity to arrive there quickly so that it was not sent back. Never contact 5post. Well, the backpack itself is in principle OK, except that the straps are not made of nylon, but from cotton, so it's better not to wear it there.
Satisfaction
It's very pretty, even if something small for my taste, but it meets its function
perfect I love it
She's beautiful, my daughter has customized her
Очень милый рюкзак! Все швы сделаны качественно, без торчащих ниток. Пришел до Москвы за 8 дней. Продавец отвечал на вопросы. Сам рюкзак очень вместительный, много карманов и все рабочие. На спинке тоже есть карман на застёжке , а внутри два маленьких и один большой. В подарок положили милые сережки и ещё один значок с коровкой. Сережки налеплю одному из пушистых медведей потому что у меня тоннели, так что даром не пропадут! На всех значках защитная плёнка, поэтому все они в идеальном состоянии. Кстати медвежонок который в кармашке, это тоже значок! Налепила все как на картинке) Я очень довольна покупкой! Всем советую!
A bit wrinkly and less stiff as the picture. I assume it’s due to shipping handling tho. All the pins and keychains are included which is great! Just like the pictures.
Very nice
Came for 5 days, my daughter liked it, a quality backpack, I recommend a producer.
Пришёл рюкзак в хорошем состояние