SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not my first time buying these masks. They are very good, and 100% genuine. You can check the authenticity on their website.
I wear this mask every day to work. Quite comfortable and does not hurt when the band stretches behind the ears.
All right to time. Do you think you are real and of good quality. The review shows real.
These are very breathable and perfect for traveling abroad during the Covid.
I have purchased a variety of masks. KN94, the Powecom KN95 and these FFP2. The Powecom have a close fit (no gaps) and good filter. Really one of the better manufactured masks available. I was very impressed with the quick shipment to Canada and very happy to buy the genuine Powecom mask sold through Ali Express.
With this one I already take a dozen orders to this store and so far not a single problem. The mascaril are always original Powecom, checked with the package's authenticity code on the manufacturer's page and orders arrive fast, the latter took a little longer than usual for the Chinese New Year but it was only 15 days since the order was formed. I'll keep buying as I need masks because besides the masks I 've been testing these are the ones that fit me best. Very happy.
Powecom is par excellence the best choice in masks, it does not disappoint at all. Original mask (bring QR to validate its authenticity), 5 layers of protection, perfectly fit any face, elastic ones are comfortable and long. 10 masks come in each bag, they are not individually packed. It took 15 days to reach MEX, good packaging, product in perfect condition, I recommend 100% to store and product.
Great product! Authentic tested on POWECOM official website.
Perfect, do not hurt, fit well, come in 10 unit bags without individually plasticizing and with a bag with 10 oval plastic utensils to put on the rubber bands and not support the ears, in addition, the guarantee of being original through the code on your website.
I love this light facial mask. Adjustment and sealing are great. No gaps. He gets up away from my face so I can talk more easily. Earmuffs are very comfortable. I feel more protected with this mask than any other I bought during the pandemic. I 've bought them twice and will buy again.
Very fast delivery very good masks that close well on the nose thank you
PERFECT. So much so tolerable than others. Very comfortable.
Eleven orders already to this store and not a single problem. The mascaril that has come to me has always been original Powecom, checked with the package's authenticity code on the manufacturer's page and if orders normally arrived quickly on this last order they have beaten records since I had it in my house after only 8 days since I made the order. I will continue to buy masks from this excellent seller.
Sits comfortably on my face. Use them for all public places.
We always buy these masks. We have worked all pandemia and comfortable
I have experience with this product and I love it so much that it's hard to find. These are the only masks my family likes to wear when they need them.
This is the mask favorite for me, my husband and my daughter. Todos We Have Faces of different sizes, But these are US to todos comfortably. We can breathe well on them, and not collapse to inhale.
Perfect and fast.
Arrived as described, great communication during the process.
All ok, received product widely on schedule
Since the beginning of the pandemic I have bought them and they are very comfortable
Excellent ffp2 masks. This is my 2 th order at this store. They are worth their price: thick, soft, comfortable, big enough for a Western face. And the top is the elastics, which do not shoot at all on the ears. Fast delivery. I highly recommend. Thanks to the seller.
I received the parcel on time. Conform to the description but a little expensive compared to the competition.
The best on the market that continued to buy from two years
I have purchased it many times. This is the most trusted mask.