Packaging Details
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super bag for small dogs. Very thoroughly executed. Product as described. Fast shipping. Comfortable handles to hold.
The goods arrived quickly. Everything is exactly as in the description. We are already using. Recommend
Very good product quite practical bends very easy so as not to take up so much space, the closures look a little fragile but for everything else and for their fairly recommended price, I have a dachshund and it fit quite well, I highly recommend it
The quality is super. I advise everyone.
Garna yakiste. Trohi smell, ale Vin vivithral.
Nice but not for all suitcases. For our suitcase a small handle
Great
Ideal and super fast shipping
Lightweight and convenient carry. The Cats are satisfied. Flew in a week.
All Super, thank you. The cat weighs 7,5 kg, the size M is great.
Great. Nice and big
Good transportin. Zippers look tough. My cat already tested it just to see it
My cat likes it very much
genial
Better than I imagined! Perfect the quality! A little heavier than I imagined, but the quality is worth a lot!
Very nice bag, my dog Lily is happy with it!
Goods bought by shvidko. I will play with an inventory. Uncle seller. I recommend it.
The bag is great. The cat likes it. But unlike the image in the description-the top cover is not solid, but a mesh.
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I love it! I bought a size s for the plane and get out looks comfortable. Certainly this is worth the money. Extreme quality
Perfect carrier bag
Fast sending. Good price quality ratio.
Thank you very much seller! The bags arrived a week ahead of schedule. The quality is good, all the zippers are working .. There was a little smell that disappeared in the morning.
The deputy came for 2 tizhni. I will describe everything. Yaksla carrier
Size M. The carrier was unexpectedly large. It is convenient for the cat, we cannot drive it out, it douses. Delivery to Belgium less than a week. The product is decent, I recommend it.