SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
7-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Atendeu as espectativas, somente o carregamento que é muito lento. Demorou mais ou menos 40 dias, alfândega segurou o aparelho mais de 20 dias, taxado em R$170
Mobile top .. Got it right
The phone came very beautiful and very well packed, no marks use, the hood is ity is very bad as the film because cover the camera, the store took a little the request but to understand why Since comes beautifully packaged, Here in Curitiba was taxed $160 dollars, the battery came 100% but imagine that should fall, the camera is great and the phone seems well ok, had a 2 times restarted from nothing, and I will keep it, here 15 days return and give feedback!
Great product, arrived with a day late time given by app but the fault is the same post. Arrived in 31 days, was taxed in R$ 162,00. Will use the phone for 30 days and return to give feedback
All as promised, was taxed at 170 dollars more was in profit still, I am quite satisfied with the product.
demorou duas semanas para enviar o produto, mas o vendedor foi muito prestativo, respondeu todas as dúvidas e declarou como eu pedi, chegou bem rápido ao brasil, mas ficou dez dias preso na alfandega, então eu fiz uma reclamação no site dos correios e ele andou, e o melhor, não fui taxadooo, fiz a compra em 10/05, o prazo de entrega era dia 12/06, mas só chegou 22/06, total de 43 dias pra chegar ao destino final, por causa dos atrasos dos correios. A bateria veio com 100% de saúde, vi algumas reclamações nos comentários sobre um problema na bateria, depois de um tempo eu volto aqui pra registrar se teve algum problema.
Great quality, health battery in 100% and no scratch. Recommend the store
Came as new. 30 days to arrive and still had delayed the office Brasil. Recommend.
Had the battery problem! In 20 days fell from 100% to 80. Seller did a refund 20 $ for exchange the same! But not recommend!
Very good phone, at first the percentage battery not looked is need. When kept 10% cell shut down. Now looks have normalized. Battery 100% came with a month use is 90%. It took 2 months to receive, but the delay was in office, both to release the customs, as for deliver. Was taxed at 180 dollars. Came a film and the inductive charger, but the inductive loads the mobile charger
Received all right, just like in the description. Gifts come. Battery 100%.
Cell arrived super fast and well packed, came with several gifts and battery 100%. Bought 07/05 and reached 25/05. Not taxed. To quite enjoying the cell, indicate that store without fear.
As described below, even the accessories are not original.
All as promised, great product
it took a time to arrive but i have it now it is in good conditions
Received the product in 28 days after purchase, am RJ, taxed in 188,00 but still worth the value being compared with BR prices. All accessories working normally, the phone arrived in perfect condition, the only thing not pleased me was that the battery that came with 100% after 2 weeks of use was falling gradually and in time is up with 87%. Already contacted the store and said that will have to change it, since that time was also changed and not just the percentage. The sell was very helpful, said the battery is original but that was willing to return the value (50USD). Though I am satisfied with the purchase, awaiting the value be refunded.
Perfect Cell came, as described, store sent as I ordered, recommend!
:(
Like as in AD, new paid 180 $ but worth the cost, here in Brazil bemmmm is more expensive, battery came 100% but after a 3 days using lowered to 97% still recommend arrived with 40 days calendar in Santarém in northern stop Brasil
Cell great, recommend this store, was taxed at 280 dollars, more mobile reached zero, all accessories perfect, 100% battery life, took 35 days to arrive in southern country, due to Brazilian procedures and not the country.
Maravilhoso , taxou 128 reais, ótimo. ORIGINAL entrega rápida, o aparelho é lindo perfeito .. estou apaixonada.
Amazing is beautiful!
The battery does not hold the charge at all, the phone is quickly heated
Very quickly came
muito bom. gostei