We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack of excellent quality. Delivery is not very fast, but the store here has nothing to do with. In general, I recommend.
Corresponds to the description and picture
fast and good
Delivery is fast. All as in the description. Beautiful backpack.
It took a long time to get there but the product is the q i asked so there is no complaint about it.
The backpack is excellent. A little less than I would like, but still like it. Seller recommend.
very niec, thank you
Backpack good quality. Ordered the 8 Jan and reached 7 Feb
Good quality, my daughter is very satisfied.
Not a bad backpack for its price. Sent quickly, to the address just flew
Absolutely exceed my expectations. Great quality and the material is high.
Nice backpack. There was a problem with delivery, but from the post office. Communication with the store solved the problem.
Very pretty as it was described, with keychain and everything included. Very fast delivery. Very happy thank you
I like it very much it's a little small but very practical, the keychain is tender and the colors are the same
Very fast shiping, backpack small but very nice
Lovely backpack, very good quality, well sewn. Perfect
thank you very good
The backpack came quickly-20 days before Krasnodar. Quality is good. Threads do not stick out anywhere. The seams are even. No smell. Very roomy despite the fact that it looks small.
It took a very long time from November 14 to January 28. Looks like it looks, let's see how it will be in the sock.
So beatiful bag! Thank you! :)
Came to Moscow for 2,5 weeks, the track was tracked by a backpack less than I expected, but this is my jamb. All as on the photo, the only negative-there is a smell, I hope to fade. Thank You