SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 2-10 Business days |
Canada, Europe | 2-10 Business days |
Australia, New Zealand | 2-10 Business days |
Central & South America | 7-30 Business days |
Asia | 7-20 Business days |
Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived in perfect condition very well packed. Products ugreen for me no complain. Recommend that product.
Good quality, tested for about 6 hours in a row, it is stable, the wire is long, both power and USB, the products of this company are always of good quality
Super super fast and good delivery!
Excellent accessory. It came very well packaged as in the description. I haven't tried it yet but everything looks good quality
Delivery from Russia! I arrived in Moscow in a couple of days. Quality is excellent)))
Yes, the product exactly follow the description. Product ungreen extreme quality. Recommend.
Fast shipping. Despite the fact that the box with the goods was packed only in a plastic envelope came without any damage. There are no complaints about the quality of manufacture, it is encouraging that inside the disc does not hang out and in general, the whole design is perceived very reliable. In the work also without shortcomings.
Excellent product, I recommend to buy.
Awesome product box for a hard drive. The product fully corresponds to the description, everything went well, I managed to check it as a plane, very fast-HDD case 3,5 2,5 Sata to USB 3,0 adapter external hard drive. Thank our brothers to the Chinese!!! I am very pleased with the goods, this is a very cool thing, especially in our country such things can not be found in Kyrgyzstan. Thank you for the quality product company ugreen!!!
Everything is fine
Extremely high quality, note 10!
Everything is as always excellent with this store. The box fell in, muffled a little head of the screw. And the color of the borzenkov led would be appreciated-white. The wires are long, not as an example of topics that usually put.
Great build quality. Good vibration dampening. Works as supposed to. Fast shipping in Europe.
High quality product, work perefeitamente.
I recommend the store and the store. I have purchased many products of Ugreen. My first purchase. I liked the Products and the Store. I RECOMMEND! To learn more about all these products, visit my profile YouTube . com / JUNIORNJ
Excellent!
Ugreen not disappoint. Quality First!! Was pleased with the purchase made, finish this case is excellent and work perfectly. Did some testing comparing the HD connected to the motherboard and the case; as you can see the pictures left, the temperature difference was 1 °C. Since my HD when connected to the motherboard is getting ventilation fans's front my cabinet, while the case there is anything, I was somewhat surprised with the result. It is the HD is a little warmer, but nothing beyond the usual. Moreover, no reduction performance, speeds continued virtually the same as was to be expected. Sure I recommend buying! Not taxed and day of purchase to get here in my house (Anápolis - Goiás), were 28 calendar days.
The delivery speed is amazing! Delivered in two days! Nothing that I ordered in October has not arrived yet, and this order is already with me. Works great!
Ugreen products are very good, have a great finish and work as specified. Can trust brand
The product is of good quality I recommend this store
Very good. Ugreen has error.
Delivery of 3 weeks to Krasnodar. Quality packaging and contents. When you insert the disc, it is desirable to put a small piece of foam foam on the back for fixation. Inserted disk 8 TB WD gold... works! Speed didn't check. Connected to his router and turned the disk into a network storage. I like everything, thank you!
Not in vain I was looking for such a pocket for the disc, the best! My 14 TB is great on it started Most likely if you need another one, I will order exactly this one. Also pleased with the communication with the store, the nuances in the specification of the product.
Great box! 16TB Toshiba MG08 (mg08aca16te) got up without problems. Is recognized and works. The only nuance-the default disk you need to turn on with a button. Connected the disk via USB to the keenetic router and use it as a network one. Therefore, when the power goes out, the box then has to be turned on manually. Otherwise everything is fine! If it will be useful to whom: When connected via computer (USB 3.0) speed 250 + MB/s If connected via keenetic router (USB 3.0), write ~ 70 MB/s, read ~ 100 MB/s (router iron feature)
The pocket is delivered on time. The packaging did not go, although impressive sizes. Works as it should, without complaints, the speed did not check, because I'm not fundamentally, and much depends on the harshest disk and the capabilities of the PC. In general, everything is fine and the goods, and the store, and the store! Thank you!!!