SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||2-10 Business days
||2-10 Business days
|Australia, New Zealand
||2-10 Business days
|Central & South America
||7-30 Business days
||7-20 Business days
||15-25 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived.cute mark. good. I'm order marks from this selling 3 time.
Masks very good, request came right. Just long enough to get in my address (Brasil).
Excellent price. Very fast shipping, arrived in less than two weeks.
Is the second time I I ask and are really cool, worth buying
They are perfect,love it,recommend.the mask is protective.
I always ask for the same ones because they are of good quality and fit very well to the face
Without very pretty ones but they seemed fine to me that the others you have arrived in 3 weeks
They are very well I recommend the purchase
Not a KN95 as advertised. Certificate provided does not state it’s kn95 or ffp2. Good quality mask for the price though. Fits little big for a 4yo. Overall for the price I paid im satisfied
Very good product, as described. Well packed. Recommend the store.
Masks with good quality, individually wrapped with 10 in each packet. Vivid. My daughters really liked. Super recommend.
Very nice cubrebocas with execelent impression fits the beautiful child well I will order more again.
I have ordered several times and I am very happy with the product. They are comfortable and adapt very well to my daughter's face.
They are very nice and fit well to the face of a 6 year old
The product is perfect, even better than it looked in the image. It has arrived in the time that the store marked and above all very well protected and fit. I'll buy this salesman again.
Mascaril is fine, although my daughter doesn't want to wear them because she says they're uncomfortable and can't breathe, it's the first time we 've ordered this form of mask.
Nice design, size suitable for kids, fast shipping
It's very good, and the tamanyo for my daughter of 4 anyos is very good
Great! They adapt perfectly to children. Of the best I 've ever tasted
All right thanks
Very nice and my daughter loves it thank you.
They look good, when the child tries them, we will value.
They're nice and rubber rings don't hurt your ears
These masks are perfect for pekes. They adapt to their face by letting them breathe and not disturbing in the eye area. Because of its form it is left out of its mouth with it does not carry the wet mask. Good quality. I broke it and saw that it has four layers that are finite. Rather light. I repeat.