SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very light mop. But drying it by using the bucket is a bit troublesome
Very cool, already tried, I like everything, brought the courier, I live outside the city 120 km, he even came here. The back is less tired with such a mop, but the floor should be even. For such money is a very good fit for the house.
Quality like norms, let's see how in ecpluation
Product was broken when arrived but store payed back the whole amount, thank you
excellent store i will buy again
All ok only the lodestones cloth attaches to stick
Thank you. I hope this purchase will be a good assistant in cleaning.
Looks OK, but not so sturdy, more a bit flimsy joint. Curious how long it will last.
Looks very practical hope and even do not use, arrived extremely
Has arrived torn. Requested repayment. Thank you
The delivery is a not really good. They tried to deliver it yesterday without informing me or ringing me at my apartment. But its fine i chose to change the delivery. O told them to just put it infront of my door. The packaging was good no box, but secured with foam and plastic. But I think its not enough. If accident happens. When i open it i was surprised and happy. It was awesome. I hope it will last. Thank you store.
Super
Description corresponds. I'm happy.
Delivery very fast, clean floors now very easily and quickly, and even fun ..... think that last a long time, but if you order a break again
Nice to my order description accurate more than try
Amazing....is so easy to clean...it's a pleasureThe video is important when the product arrived,to understand better. Maravilloso...es facil de limpiar, es un placer de hacer...Video es importante....ayuda a comprender mas cuando llega el producto
super
All Hood) came quickly.
I haven't used it yet, but in view everything came complete.
ok
Super
Very good bucket and scrubbing. It's the second he bought. I recommend. The only thing that put extra long stick and it's shorter than the one he had.
Very good and very practical fast shipping thanks
The best!
Good