SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack. The quality is excellent, the delivery to Ekaterinburg was in a week
I liked the backpack, I'm happy.
Great backpack. Roomy, durable, comfortable, soft. Immediately I say-take on 10 cm, not so much it unfolds. Of the minuses-little outside the pockets for all sorts of trifles. The laptop is 17 inches loose, the charging cable is unfastened. In general, I recommend. Delivery by courier to the apartment.
Arrived 10 days before the deadline, hight quality as promised, well packed! Like and recommend.
The goods went very long, but went. The truth is not delivery but to the Post Office. Very comfortable and large. If you think that it is small, the back has a zipper and if you reveal it, then the backpack will become more. There are a lot of places and my Dell fit, and it's not small. 15 inch exactly fit. In general, everyone is satisfied, only delivery is very long.
A cool backpack has long wanted this, before that I used a bag over my shoulder from the same manufacturer is very convenient. In Pyatigorsk came in about a week by courier DPD
Backpack is super, the quality is excellent, delivered to the Moscow region in three days.
Excellent backpack can be seen designers worked I myself designer functionally beautifully qualitatively)
Great backpack. Sent fast. Seller recommend!
Great backpack
The backpack is beautiful too. Very polished and quality materials. Very worth the price. Just not practical for day to day. to have access to small objects is not easy for not having good external pockets. Has always open all the backpack. Side pockets are so small that are inutilizaveis for bottles. Not like just main zipper, because if u get to open, the backpack opens fully as a suitcase and it is not practical for day to day.
Exceptional product and excellent quality. All as the ad and the shipping and delivery were very fast. There was a small product damage during shipping. The packaging had a small damage that marked a part of rigid area of backpack. But as a damage very small, not bothered me. Recommend product for sure!
Received with a delay of 50% of the declared at the registration, but nevertheless quickly enough. Sewn without complaints, all compartments and pockets as in the photo. Extends with an additional lock. The gray color is lighter than in the store window, but it suits me. Code lock worker.
The backpack is good, it is sewn qualitatively, the only thing you need to give time to package, the top of the backpack was a pupyrka, it's still where to be, key for the lock did not find in the kit
I saw a backpack at the track for work. Fell in love with him, also ordered this. The goods came in a week, all as in the description of the goods. Very satisfied with the purchase. I recommend this backpack and store!!!!
Everything came quickly. Delivery from Russia. chose long, stopped on it and did not lose. Great backpack. See reviews on YouTube
Excellent backpack. quality is good. delivery month. thanks to the store for everything!!! good luck.
Quality and large, the laptop and things on work are quite placed
The backpack is great. Came without damage.
Great backpack. Style, quality at altitude. The only thing that has not taken into account is that it opens completely. It is not convenient for me, but it does not affect the quality. Seller recommend. The only negative, came a backpack with a scratch
Everything came exactly, the locks without sedimentation, the department is expanding, the package was in small holes and in general the confidence did not inspire the protective film inside, but it came a whole due to some problems delivered 2 days later in China Postamat, but it's not critical, I'm happy, Now my laptop (17.3 diagonal) has a normal house, fits without problems. P.s store Thank you)
The backpack arrived relatively quickly, delayed for 1 or 2 days because they could not bring to picpoint, apparently all the large cells were busy, but it was not critical. As a result, he took it at the nearest point of issue Ozon. The backpack itself is made well, the threads do not stick out, serious rubs and dents are not present, well, there is no sharp smell of chemistry, even on the contrary. In the photo I compared with my not expensive urban bobbin, fenruir is clearly bigger and more roomy, which I needed, well, many separate sections. The only thing I did not like is the additional port for micro USB, as for me this atavism instead of it would be better USB C would put, but I think it it it it In general, I am very pleased with the backpack, the version of the suite justified itself with an additional section, I definitely recommend to purchase. Thank you to the store for efficiency and accuracy. All good and good luck!
Fire for such money. I advise, delivery by courier to the apartment.
Cool backpack. fast delivery to Postamat (about 4 days). inner packing is almost "no". because of this, one of the locks is broken, but not functional.
It's okay. It came quickly from Russia delivered. On quality in appearance, everything is excellent! Let's see how long it will last. Chose a backpack specially so that nothing did not stick out the back, it looks all neat