SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
article conforme à la description
Masks are of good quality, which instead of 7 to 10 days as it says, took me about 2 months.
They're very pretty and my 6-8-year-old kids love them, only it takes a hell of a long time to get there, almost 3 months.
Compliant on the photo, I recommend the photo, but long delivery
The mascaril is fine but the shipment has taken so long
Masks are very good, but the shipment was delayed more than 30 days than indicated
The third time I ask for my 8 year old son just wants you are, it takes a long time to get there
Masks came regular pink, without a picture. Delivery is very long. Through dispute refund money due to design mismatch
masks ok. as on picture, fast postage. thank you
It took me 3 months not 12 hours as it says and the whole English community, the last time you bought from this salesman
I didn't get these masks because of Putian killers, but the same masks used to order. Excellent masks-recommend
Delivery fast! Masks are good, small, for children
Masks norms. Went to Latvia for 2 months .. 7-year-old son said-a picture for the bebeks.
The mask has a smell, quite sharp. For baby mask it is not acceptable. Very long delivery. Apparently because of the local mail, the store sent out the goods quickly.
The article is not the one I had ordered, yet the quality is good. The delivery time was not met.
It's already the 3rd time I ask and excellent
As the description
Shipping fast. Mask for 4.5g of the child is too big and falls off the nose
great for kids
Mascaril is fine, the problem that takes a long time to arrive, more than 2 months to Spain
Great store! The item corresponds with description. Corresponds to the description. Product and seller recommend.
Thank you.
Perfect thank you very much
Super nice and size right for a 3 or 4 year old.
The print on the masks is pretty low quality. The package took more than two months to arrive. I will not order again from this store.