SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice shoes. Take one size bigger and its good
Very fast from order to delivery. The size is perfect as ordered. The structure is also solid.
By themselves they are cool, but strong smell and traces of glue upset
Delivery is slightly less than two weeks in Krasnodar. Packaging worthy, air cushion, so that the shoes do not crumple, inside also the tabs into the shoes, to avoid the smashing of the socks. Made neatly, the glue is almost no, very light, at 36 size (23,5 cm foot length) 37 perfectly fit. Do not press and at the same time you can dress more dense socks. In general, I'm happy. Recommend
They're very nice, i loved them, super recommended!
They're beautiful. They weigh nothing! And to be so tall they're quite comfortable! A very good purchase!
She her her magnificent
Waited for shoes a month, all because in novosibirsk from one point to the other took days 5, the shoes are just super! Very beautiful, just awesome, at its 36 size ordered 6,5 a little more, but it's good, t. to i wear with a warm toe, for those who like without a thick sock you can safely take a smaller size, stand comfortably, walk around the house too, on the street did not try to walk yet, look of course just gorgeous, Girls, take it unequivocally!
ordered 6 July. received 25 July. good quality, light weight, exactly what I expected, fits perfectly for size 6.
Delivery two weeks in Postamat. At its 24 cm (37-38 size) took the size 7-all approached. Not the first time I take high shoes from this store-it has a very comfortable shoe in all models of shoes, whether it's sandals, shoes, boots. This model is light in weight despite the massive sole. Walking in such shoes is easy, it is possible to walk a delimit time, checked. Look stylish)) temperature regime-autumn, at zero is not very. In the photos of the shoes are closed-I apologize, the time of writing the review was running out, once wipe ((
Good, and fit, but creak hard
Cool. True thought the heel will be smaller but this is my jambI hope they will last a long time. They did not communicate with the store. Sent as fast as possible.
Very fast... but they are big
It’s exactly as in the photos. I love the shoes I wear 7.5 but I got an eight it’s a little big for my foot but I’ll wear it anyways highly recommend
Very nice shoes, comfortable, fit well on the feet, nothing to complain about, reception in 6 days!!!
Shoes are just super, excellent quality, light, I'm very happy, as will be in the sock, I'll write later. Came a little later than promised, but it's nothing. I recommend to buy. Size wear 36, ordered 37, I can wear with a warm toe.
They're beautiful and super comfortable. I 've worn them for a whole day and i haven't had the pain of feet for wearing high tacon. Just a hit. They came a lot faster than i expected!
I love them. Now I'm tallerThey seem of very good quality
Thank you very much
beautiful shoes,comfortable,very fast delivery in Croatia,took 12 days only,I took size 8.5 ,and I wear size european 38, little bit large but perfect! thank you
I love them, order well packed and exact to those in the photo, good quality.
Excellent Product, arrived super fast and is of great quality, very comfortable and very beautiful❤
Good, comfortable enough, as in the picture. I wear under long things. I would like a lower platform, but just above the heel and then it would look a little more elegant. But, in general, everything is as promised.
Ankle boots are just space! very comfortable shoe. i will order more I put 4 stars, because there are "surges" of glue
The pad is comfortable. Little. On the 38,5 I took 41, the foot size is 25 cm, but I took 25,5 cm... There is a small supply. In early spring, autumn will go. Thin, leather Zam, in my opinion, but good.