SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s exactly as in the photos. I love the shoes I wear 7.5 but I got an eight it’s a little big for my foot but I’ll wear it anyways highly recommend
Shoes are just super, excellent quality, light, I'm very happy, as will be in the sock, I'll write later. Came a little later than promised, but it's nothing. I recommend to buy. Size wear 36, ordered 37, I can wear with a warm toe.
They're beautiful and super comfortable. I 've worn them for a whole day and i haven't had the pain of feet for wearing high tacon. Just a hit. They came a lot faster than i expected!
I love them. Now I'm tallerThey seem of very good quality
Thank you very much
beautiful shoes,comfortable,very fast delivery in Croatia,took 12 days only,I took size 8.5 ,and I wear size european 38, little bit large but perfect! thank you
I love them, order well packed and exact to those in the photo, good quality.
Excellent Product, arrived super fast and is of great quality, very comfortable and very beautiful❤
Good, comfortable enough, as in the picture. I wear under long things. I would like a lower platform, but just above the heel and then it would look a little more elegant. But, in general, everything is as promised.
Ankle boots are just space! very comfortable shoe. i will order more I put 4 stars, because there are "surges" of glue
The pad is comfortable. Little. On the 38,5 I took 41, the foot size is 25 cm, but I took 25,5 cm... There is a small supply. In early spring, autumn will go. Thin, leather Zam, in my opinion, but good.
Beautiful shoes. I ordered them in 6.5 that would be in colombian carving between 36 and 37. I'm size 36 and i got a little looser than the 36 i normally wear, but not as big as a 37. They're very comfortable to fit. I loved the store and i'll keep shopping at the store!
Good quality and look, fast delivery. Good quality and appearance, fast shipment.
They're perfect. Order one size less than yours
With the store did not communicate, quickly sent out, sorry for the delivery delay, but it's not the seller's fault. Thank you, they are chic, comfortable, in size
I asked for one more size. I took a 38 and I asked for a 39, as they advise and very well.
I 've already bought 5 pairs. Excellent
The size fits for a foot of 24 ctms long
Chic sneakers. I bought a second pair. The first season stood.
Very comfortable and beautiful shoes, later I will add a photo. Thank you store!
Shoes to the sverdlovsk region reached for three weeks, packed well, the description matches, i did not try to wear it. everything looks fine, the apartment is comfortable, and there we'll see the full leg just.
Comfortable, for such a price generally Super! Thank you. 9,5 on 39 as poured villages
The order came within 3 weeks. Quality at altitude, I order not the first time. I recommend the store.
Excellent ankle boots!! For 38 size took 8, a little loose, but less would be back-to-back. So the size matches. There is almost no smell. It's been 3 weeks. The track was tracked completely. Packed very reliably. I'm happy.
They're just gorgeous! Very comfortable, the size matches, but a little creak, stable. The store is wonderful, polite, helped me with the solution of delivery problems. Russian post to the neighboring area sent a parcel and, finally, they are with me. I'm very happy, thank you!