SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick delivery and better then aspect top quality! My dog is 15.5kg. Nice soft and durable material and well made with nice stitches.
Beautiful, very fast delivery.
The jacket of good quality, the lining of the fabric in the mesh) the material does not pass water (steamed, all pairs remained on the fabric outside :) it is fastened with Velcro,, On the sleeves, Hood and bottom of the cloak there are elastic bands for tightening) looks just a gun. In size: The dog is 17 kg, not high, the size was larger, but better than it will be pressed) a little sewn and now in time
Cool windbreaker, expensive of course for a normal thin jacket, but we really liked it! The size approached the French 12 kg
I really liked the raincoat. The size approached well on the Pug Girl. Adjustable on the paws and hood. On the stomach is Velcro.
Everything is just super. Due to the fact that you can pull on the hood, paws and torso-you can safely take a larger size (as I did). Delivery mega fast (2 weeks earlier came)
I bought XXL for French buldog 12 Kg dog. It's so nice. Reached me very fast. In 2 weeks the product came to me. Fabric and color like in the photos. Not too thin. Very convenient in rainy and windy weatherLike it very much
Duge Cool Jacket
The order arrived ahead of schedule and the price quality is acceptable. I took size xl for a French bulldog 5 months and 7kg and he's doing a little long back but he's doing fine.
fit our pom pup a little big but they'll grow into it! super cute and very well made!
Very nice product , it came earlier than expected . Sizes are correct . Recommend to purchase!
Excellent quality at the raincoat! On Siba-Inu weighing 11,60 took XXL, like perfectly approached, but perhaps I would like to be more authentic. Does not get wet, checked. Delivery to Latvia in 2 weeks.
It came with a mark but dispute was easy for a slight discount to make up for the issue. It's a super cute rain coat and fit my 28ish pound Labrador puppy with a lil room to spare for growing (bought him the size XXXL, and my 45ish pound puppy is wearing a XXXXL). Recommend the store! Quality of these rain coats are so good. I want one a human sized one.
Spectacular, pit bull of 35 kilos size 3xl fits him just but very well
J’adore je suis trop fan ! J’ai pris 4XL pour mon American Staff
5XL was exact for my 120lb dogo argentino. Personally think I should’ve gone one more size up but it’s okay. Has a whole on the top for harness attachment to leash ✨ I feel like delivery was quicker than expected too.
The size fits perfectly. Cool light windbreaker for autumn. Highly recommend
Great quality! Smooth seams. There are puffs in case the jacket is too big.
Very good quality, looks even better than photos
All great. It came super fast. It is Good quality as described by the store. My dog is a boxer mix with Pitbull, I ordered the biggest size. It looks good in length but a little narrow in outline, but it fastens.
good time a lil big bit good
The quality is great!
Never recieved item but got full refund. Good store I recommend
10kg chest circumference 53 x. It is perfect and easy to put on. I don't feel uncomfortable.
Well received and less than 10 days wind cutting very good qualities I recommend this store as well as the store himselfI had chosen a 5xl when I subsequently saw the notices with photos of buyers I turned to a 4xl Moreover I thank the seller for accepting my request because I thought I was deceiving then that no the 5xl would have worked for him. I tell you soon my friend and again thank you to you