SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is amazing good quality and looks so good on my dog, thank you very much! Will definitely buy again
Very good and good size. Hopefully it is water proof I didn’t tried it yet but it is a nice coat
The country idealnius ale with rosmir did not guess little came
Order to Voronezh was 17 days. Came before the stated deadline. I liked the goods very much. I did not communicate with the store. The material is good, the lining is a mesh. Kulisks all work (on the back, on the sleeves, on the hood). There is a hole for fastening the leash to the collar. A little bit. I did not use it, we walk on the train. The size approached my French 11 kg, even there is a small stock. The girth of the chest is 52, the back is 40. Already walked in the rain, not wet.
Product came as description and size, have measure and research about sizes to buy Pro pet.
The quality is excellent! !! From holki to the tail 66 cm, ordered 5HL, butt on the paws
Took xxxl for my 12kg dog it finally fits
I order 2 times. The jacket is perfect for the rain dog. The goods arrived quickly!
The quality is average, we already had a raincoat, it is better, but the price is also consistent. For such a price the raincoat is not bad, we will check how it will be on the street. Well, minus that the sleeves are short
We took a larger size, so in the photo it weighs a little, but we plan to wear a sweater under the bottom And so the jacket is good, the only negative small hole under the leash, straight into the stretch there all
Nice and waterproof material, the rain does not cross. Fast delivery. Happy with this purchase but disappointed there is already a elastic that has not held for a first try
I love it, I got it from my bitch who's a 30-pound american stanford with a size 4xl, it's light and like to be taken, I don't know It makes them upset, a punch that carries Cordones to adjust the chuba to his body, and the super fast delivery, ponia that arrived on the 30th and came today 22✌✌
Very stylish windbreaker Took to Chihuahua: Chest 34,5 cm 32,5 cm back Neck 22,5 cm Weight 3,65 kg
Very fast shipping, in 10 days at home! Good purchase and good quality. It suits my pet great! Look at size measurements before buying. My 11kg dog does 2XL well.
K-way thin enough but fine. It happened pretty quickly! Size 4XL for a staffie and a very small can large but for a Staff of normal size it is perfect. I recommend the article!
Excellent raincoat, mesh lining. The dimensional grid is correct. On the hood, paws and bottom you can pull up under the size Sobanya is happy)
American girl. Beauty, the jacket is lined, breathing, the lanyard is tightened on the paws, Hood and bottom.
I took in 4XL for my Yoshi which is 20 kilos. Waterproof and very good quality
Excellent arrived on the indicated date
Raincoat good quality. Sewn neatly, without foreign smell. A little delayed delivery.
Weight 15 kg, neck 47,5 chest 60 back 50. Everything came free. Thing top, it came a week earlier
A good light rain area. Inside grid. Suitable for smooth-haired dogs for rainy summer and warm rainy autumn/spring. In size, everything came up. The length and volume in the paws and hood can be tightened with elastic bands. It looks cool, bright. The print and logo are clear, unblurred. They delivered very quickly in a stop. To Moscow about 10 days.
The jacket is very good. Visually looks excellent. Highly recommend!!! Very fast shipping also.
According to the comments already during the delivery I managed to be disappointed and prepare for the fact that slag will come to me, but! Everything arrived in excellent condition, earlier than promised and most importantly-the village is perfect, the dog likes it, sits perfectly, she is comfortable running in it and surprisingly he does not freeze quickly in a suit, which is strange because it's not winter. The result: I am very pleased and my dog too. I advise you to purchase this.
Cool raincoat, for pug 13 kg took 3XL Length on the back slightly shortened