SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty
Top (this proud to the listed size) buy for a molosse of 35 kg size XL received in 2 weeks and a half
Looks like good stuff. We got the package pretty fast.
Windbreaker in quality seems excellent, we will try in the rain. Smells New. The fabric is pleasant, it is easy to dress. At 21 kg 4 XL came up perfectly.
Perfect for a 27 kg chow chow, very comfortable because you can adjust the sleeves and back!
Little Big but dog quickly grows. Very well made. Highly recommend
Quality Scratch with even a small hole in the neck to let the collar tie pass protects well and especially my dog to the class with that! Go without problems it will prevent you from Wisting the dog when it is raining and that is priceless!
Very good! My little dog is chubby and fits tight
Just perfect. I approached the corgi, took a larger size, for growth, because the psyche is still 9 months old. But can be worn even now, because the rubber bands fit everything perfectly to fit the size. Thank you for the quality product.
Oooochen cool jacket, the quality is excellent, we are satisfied. Thank you! Definitely recommend to buy!
Windbreaker, not warm. The quality is excellent, worth your money. 3XL per Pitbull 25 kg. You can tighten the body. Fastens on Velcro on the tummy (velcro strong)
The board was very good, I took 31 kg of rosmir 5XL for a husky, it was just right!
pretty small get a size up
Very good product and great quality! The size I have ordered is too big for him but thanks to the elastics, it suits him.
I liked the raincoat! The quality is good, the sizes in the table correspond! Delivery to Ukraine in 3 weeks
Perfect!Very high quality! Thank you very much to the store♥️
The coat fits my baby perfectly he’s a husky so his hair is thick. He looks so cute & sporty wit his doggy coat. I love it on him and he likes it to. Came in the mail pretty quickly.
I love it goes very well very light material I recommend
It is a good raincoat! We are happy with the purchase
It was a little complicated to choose the size because there were quite a few conflicting comments. See if this helps. He's a 35KG German Shepherd and I took size 5XL, he's doing great.
Too beautiful, I took xxl for my 13 kilo French bulldog goes perfectly I'm tempted to recommend in another color now
It came very quickly, less than a week. Excellent quality. Good big size, my dog is pretty big. It weighs about 38 kg. Thank you store!
Amazing!! Good size. XL for a 9.5kg Schnauzer Mini
Fast supper shipment and great quality, the perfect size.
Quality product, it is not warm. Recommend for rain. Bottom with Velcro