SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
7-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't taken them out of the box yet, but communication with the very good store and the speed of avoiding was better, I'm very satisfied! I'll ask again!
Excellent attention and service, I am very pleased that you protect with double bubble bag, make sure the product arrives in very good condition.
Connecting with my synology was a bit confusing, but it works fine over RTSP.
aún no la he puesto en servicio pero esperemos trabaje bien como las otras dos que tengo instaladas. envío rápido a Chile
Fast delivery to Bulgaria. Good packaging. Easy to use. I recommend
Fast shipping by the store, I will sure order more!
store say he will ship very fast from uae store to my home in dubai but he lie me and take more than 10days more couple of days as he mantion in delivery piriod
Parfait
high quality thanks
To Sochi were long-19 days. The cameras are not bad, only if instead of USB would be a normal power connector-it would be much better.
Excellent purchase, price, fast dispatch and packaging, 100% satisfaction
Very good quality very fast shipping thanks 5 days only
Hello Time respects, excellent product jump can only install 4 cameras
Very good quality very fast shipping very helpful store thanks
fast shipping, excellent quality camera for the price, speaker is not high volume but quality is high, if you want for internal take mi camera, Led for this camera and alarm is amazing ! high recomended
Conform to offer and order. Delivery in 18 days in France, and well packed in double bubble envelopes. Operation ok. Anomaly: camera holder with ball joint and iron metal screw that will rust .. To change for the outside ..
In 28 days came, everything is clear
I love the image is very good quality captures all movements and records it has light to better record some element and alarm to scare thieves
Very pretty and looks super good quality especially the image records almost 2 week and only when something moves or loud sounds
All right, very well packed, and the very good quality always in the dahua-imou products.
I am satisfied with the store, the cameras are in perfect condition
I am satisfied with the store, the cameras are in perfect condition..
All good and perfect products. Easy to setup too.
Conform to offer and order. Delivery in individual box, in 4 days in France. No big USB jack of the cable, to cut, if you want to install it in a sheath... Cable outside the foot and apparent .. So possibility to cut it... Camera to install out of range and ball foot to grease otherwise rust (ball joint and steel screw)... Can do better.
Fast Delivery