SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Advanced human detection, effectively reducing false alarms
Set the built-in spotlight and siren to turn on automatically when motion is detected, or trigger it manually from the Imou Life app.
Place it anywhere inside, on flat surfaces or mount it to walls, or ceilings.
When detecting the target, the security camera will lock the target, adjust the pan/tilt rotation automatically to track and record the moving objects
With the latest chip technology, the security camera allows you to customize detection zones so you are only alerted to the movement that matters to you.
Super
As described and a whole fast delivery
The box reached integrity When turned on, everything functions How to connect I will write
As always, everything is on top
Very good too bad, three days later the price decreased by twenty euros
Nice cameras. Sorry Poe No.
buen producto,recomendable.
Камера качественная, работает отлично. Рекомендую к покупке. Продавцу спасибо.
Nice camera. Of the pluses: 1. there is access by RTSP 2. good video quality. 3. not expensive. Of the minuses: 1. there is no web interface. 2. there are no more shortcomings.
Product is excelent but I was charged huge custome duties in pakistan so people buying from pak be aware that there would be huge duty fees and long negotiations with cutsoms after which you would receive this item.
I had already bought that store, but this request, I asked him to send the 2 separate cameras, and he sent together in the same package. He sent by EMS, is horrible, taxed, value high rate. Much Ado, sent 23/9 delivered 10/11.
Thank you very much store came All products although it was not possible to track the details except a converter that could track the item registered in the mail. Thanks
Good ptz-camera, but: no patrol function, no anchor point function (setting focus point for camera to return automatically after user stop looking around), no PoE. Yes, these features requires additional money - but it’s worth paying.
Great camera
Product arrived very quickly (europe-europe) so no customs tax Corresponds well to the description
The store is fast to send the camera so far works very well, is worth the app only be in English! Should get several languages fr PT etc..
I'm very satisfied
I order not the first time, as always the products are on top, the store is sociable, with the shipment does not tighten, put several cards to activate the cloud storage, I will will
Beautiful ptz camera works well
Delivery to Moscow 23 days. The camera is happy. The image is clear, legible. Beautiful work in low light and in the dark. No noise. The sound is satisfactory, we read. The cloud has not yet connected, on the card 128 GB writes norms. Uses either wired connection or 2,5 ghz. Packed well, nothing damaged. Camera and store recommend!
super.