We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-20 Business days |
| Canada, Europe | 7-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (43) |
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4 Star (7) |
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3 Star (2) |
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2 Star (0) |
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1 Star (0) |
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Good quality very happy
Well, it came relatively fast-3 weeks to Krasnodar. Well packed, everything is great in quality. The jacket is suitable for cold spring, but not for minus temperature, it is cold in winter, or wear a sweater and will be normal. I took the size L for height 170, it came perfectly, the store told me everything. Looks stilevo, so it's worth taking)
Good puhach, good quality
Its the most beautiful jacket ive ever purchased im 5.6inch tall and i got a size L im so impressed with the quality and overall perfect jacket
Perfect but a little big for me I took a M for 1m57
Down jacket costs its money. It looks very pontovo and glamorous. Recommend
Very good quality and quite oversize but it is a little big for me.
Nice puffer jacket, like the style . I recommend this store
Good jacket, a bit oversized for a girl but expected if u buy a size m. Even got a gift super sweet!
It fits perfectly and looks really good. Am really happy with my purchase‼️‼️
Parfait
Siii
Very good quality. The color exactly the same as in the photo. Recommended 100%. Thank you
I loved it. It's beautiful. I like it very much. It's good quality. Nice and time has come well, I will ask for more again!
The jacket is good, the oversize, at 44 ordered M.
Reçu comforme 57kg 1,59 m
175cm 65kg size perfectly (just at the sleeves but it's OK)
Amazing! I love it so much! You should take one size above your current size
The jacket was thrown quickly, in two weeks. Quality is satisfied, and even slightly surprised. Stitched qualitatively, the fabric and accessories are excellent. Stuffed well, voluminous. Such in bulk from 5 k. So order boldly. Feels with this bear in-10 confident. Then already sweaters made of wool to help.
Thanks for the fast shipping and little keychain surprise. I’m 185cm/75kg, I bought XL and its perfectly fit.
The jacket is cool, sustained-10 exactly. But damn, I decided, then, to order a couple of sizes more for that, I want her to sit over me. And on my XS-s ordered L now I walk like a snowman: D
Very high quality product, size M corresponds to the size grid, about 42-44 Russian size, the seams are even, the insulation is evenly stuffed, easy to 0 degrees is calculated, thank you very much to the store
A good jacket (for its money), came for ~ 21 days in the Samara region, I took the size M for height 163, I thought it would not look like an oversize, but everything perfectly fit and sits well, the store helped determine the size, for which Thank you!!
Very beautiful seams come out a little
Jacket fire. Delivery to the point of issue in St. Petersburg about 10 days. Perfectly stuffed, warm, outer fabric with water-repellent coating. For your money Super! I shoot a star, TK ordered khaki, but sent Brown! But I decided to leave already the one that is.