We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 2-10 Business days |
Canada, Europe | 2-10 Business days |
Australia, New Zealand | 2-10 Business days |
Central & South America | 7-30 Business days |
Asia | 7-20 Business days |
Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (262) | |
4 Star (37) | |
3 Star (0) | |
2 Star (0) | |
1 Star (0) |
Great product, nice material. Thank you!
They arrived in 23 days. They correspond exactly to their description! I hope they come out healthy! Thanks!
Backpack correct, I do not give it 5 stars because a side seam of the small pocket is not well made, and I do not know if with the passage of time it ends up opening due to that defect
Backpack top, need to take
Thank you!!!
The backpack is fine, only I asked for the 10 liter and it is very small
These are children's backpacks!!!!
Delivery 3 weeks. Great versatile backpack. I order this model for the second time. A few years later it was improved, finally the filler was inserted into the bottom. Thank you store!
Great backpack. Everything is exactly the same as it was declared. The quality is chic! Delivered very fast! Recommend product and store! Thank you!
Excellent price quality ratio.
Received in 4 days. Great product
Fast shipping and good product
The backpack is well made, but very simple, for a laptop is not very suitable because everything is very thin. But for other purposes normally.
It was the 8th backpack I ordered with this store!
Perfect add aways! it's my 8th backpack ordered with this store!
Great! What I wanted. Ordered the same, different color. I like it very much, the size is compact
Personal backpack
Very good
Within quickly and accurately
Norms,
ok
The material is thin and light. But I don't know if the seams resist over time. If I missed some protection for the inside laptop pocket
On the picture in the shorts. Shvidko came
Well received 12 days
Excellent but I paid this tax for science only