SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For Spanish buyers，
Highly recommended store. I bought the backpack on a Sunday afternoon and Wednesday was home. I send her by messenger. The backpack is great. As it puts in the description. Good finishes. The seller included a gift. A card holder
Very recommended store ! ; all perfect !
It came quickly, by courier to the apartment. Quality is excellent. All the lines are even, the threads do not stick out anywhere, the zippers work. By the volume of the backpack I will put 5 + very much it is painfully roomy. I recommend to buy!
Good quality
Cute backpack, big and Well finished
I have ordered it on Saturday and it has arrived on Tuesday. The second one is on the way. With that I say everything
The webbing is good enough, roomy enough. The material is not bad. Reached in six days.
Great backpack, materials quality is good
Fast DeliveryThree days and in the PVS Moscow received, the quality is not bad, for this money, too many extra pockets, but it was not done badly.
Comes as described, fast shipping and in perfect condition
I take my backpack a second time. I took the first to my husband, in the end I wear it myself. I had to buy a second one)) there is one nuance, inside the backpack a coating that protects from moisture, after a year and a half it began to crumble at the bottom of the backpack, everything is constantly dirty with this dust. In everything else is OK, I often overload my backpack with things, the straps are strong until they start to tear, a bunch of additional tuning straps helps to fit the backpack completely for yourself. Rukschak is cool, I like it, and my husband now goes to work with the same)))
Arrived within the indicated period (I needed her urgently for a trip and this was important). The backpack is large and is well served with compartments and straps. Looks good padded and comfortable to wear. In a normal store would surely exceed € 50. Includes patch of USA (rubber) and Spain (embroidery). I am going on a trip with my partner for 3 days and I think that with this backpack it will be worth for all the things of both of us.
Received in Brazil in short time, very satisfied, just as shown in the ad, I recommend the purchase.
perfecta
I didn't want to be tracked at all, everything was sent to the delivery of a career somewhere. In the end I didn't expect it at all, but oddly as it may seem, they brought (13 days) a backpack that is very good, the threads do not stick out, the seams are tight, the zippers are tight, the kormanov is a bunch, sits on the back pleasantly (181 height, weight 95).
Delivery in Portugal super fast, only in 2 days received the product at home!
Backpack fire came quickly I recommend.
All as is the description, fast shipping to Spain
The quality for such a price is decent, fully met expectations.
Quality ratio price very achieved, it is a backpack quite large, the use to go to training, you can carry clothes, shoes, etc
As described, good quality, fast shipping, recommended.
Backpack with very good looks. Has a multitude of pockets to carry me well organized. The cinches that close on the chest and waist, can be completely removed, so if you don't want to wear them, you don't have to put them on your back and make them uncomfortable. It came with two patches, that of the United States and that of Spain. Also came a gift keychain. Very fast shipping, I did it on a Saturday night and on Tuesday I received it.
Good backpack. Satisfied with the purchase. Adjustments in my opinion are too much.
It has super fast, I made the order on the 12th and I got it on the 15th. The product is exactly as it appears in the photos.
The product is of high quality, looks good and reliable, the seams are even, this is our third purchase in this store. Thanks to the store.