We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 2-10 Business days |
Canada, Europe | 2-10 Business days |
Australia, New Zealand | 2-10 Business days |
Central & South America | 7-30 Business days |
Asia | 7-20 Business days |
Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (37) | |
4 Star (4) | |
3 Star (3) | |
2 Star (0) | |
1 Star (0) |
Great Great Great !
Perfecto
All as in the description. For two weeks there was a parcel. Thank you store. Advise. I did not communicate with the seller.
Product identical to the description very fast delivery 9 days to arrive in France very serious store
пришел не тот набор. Пришёл с браслетом. А так все отлично.
As in description
Same as description
The set fully corresponds to the description. The store sent immediately, was tracked, in Russia it was locked, but by the new year they managed to get, as a result, a little less than a month. I took it with Balls, the child is very happy.
To tenerife very quickly. Thank you very much for the speed. Especially on these dates.
I liked it very much, thank you
very nice set, arrived fast and packed well
Great! Such as the photo and delivery in the stipulated time
Took about 2 weeks to come from China to East coast, everything came safety and the store made sure the package was protected as well. the product is amazing and im very excited to use it. also don’t mind my bed i was doing laundry :)
Compliant fast delivery 7 days
The accessories are exactly as in the picture.
A grade
This part of the order didn't reach me, but the store contacted me and I refund the money
Nice kit. A book with drawings in size to beads.
si8i
Sent super fast everything perfect
Everything came as in the description but unfortunately one form was broken and the handle is so in quality. Otherwise Very satisfied
veloce
All right, just like the picture.
All norms, but delivery from November 26, 2020 took exactly a month!!!!!!!!!!! The child almost lost his gift...
All as in the description, fast delivery to Moscow, well packed, came all the whole, beads as in the photo. Not yet tried but in appearance as an original. I recommend to purchase. I will order more