SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 2-10 Business days |
| Canada, Europe | 2-10 Business days |
| Australia, New Zealand | 2-10 Business days |
| Central & South America | 7-30 Business days |
| Asia | 7-20 Business days |
| Africa | 15-25 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wish to order a second piece of equipment but the same product in a matter of days is much more expensive. Which will prevent me from acquiring a new cleaning equipment
Shipping was fast, items as described with all accessories and instructions even in German. Unfortunately, I did not test it properly but first impression very good for the money!
It really good quality price ratio excellent product
The vacuum cleaner arrived very quickly, the price was very cheap and the function and performance of the vacuum cleaner are excellent. I'm thrilled. The store also answers very quickly, if desired, an invoice can be drawn up, which was also very important for me.
Item took a very very long time to get here but besides that, it is awesome and works so well, it got a few annoying quirks that I wish would've been addressed such as a double click on button (I find myself accidentally turning it on or off). But regardless an amazing vacuum
Collects cat litter and fur without any problem, I use 2 days and I am delighted
It's great, very comfortable, it's easy to vacuum. On one battery I will vacuum the whole 140 m house. Light, relatively quiet. The light on the brush is very helpful. Small box, enough. A lot of accessories. I recommend
It's quiet and power is excellent. Two more for office use.
The vacuum cleaner is great, I recommend it matches the description of the store. I use it every day.
Arrived quickly, the battery is charging for 3-4 hours, everything is whole, in principle, for this money it is quite normal. Thanks to the store.
I get home in 48h I think I remember and the truth is that I was surprised by the quality and power that it has aspiration, yes, the battery takes a long time to charge and how much you give it to the maximum the battery does not last long. Otherwise delighted with the vacuum cleaner.
It works well, backlighting helps with cleaning. Sufficient working time.
Excellent service.High quality and professional item with best price. Trusted store with good communication and personalized attention. Shipping fast and well packed. You can follow the shipping at all time. 100% recommend it.
Super fast shipping. Aspires very well, it is very light. I recommend 100%
Does it smell strange? What do you think?
Better than expected, it only remains to prove it.
It collects dust very well. The battery may not be the most powerful but still the vacuum cleaner is super. Very fast delivery
The set works well. It was bought for 450zl, I recommend
Excellent Product, fast shipping and well packed. We have tested it once and it cleans very well, it is very manageable and at the moment the battery is going well. We buy it with an offer and of course excellent value for money.
works fine, parts are plastic but quite good quality, battery goes down quick but it charges also not that long ( 4h approx) so far I am happy from purchase
That's good.
good good!
I had a few problems with the product but everything went on a deal with a good customer service. I would recommend to everyone
The vacuum cleaner is fantastic. I love cleaning it up. The suction power and power is really at a high level. I have experience with another vacuum cleaner that was three times a thrush and I really do not see any difference in cleaning. I think this is one of the better purchases I 've made. The garbage can empties easily and quickly. Included are filters and additional accessories to help you clean up. The battery is replaceable and the charging time is about 4.5 hours. The operating time of the vacuum cleaner is several dozen minutes in the basic mode, which is enough for me to vacuum the apartment three times. He pulls in really well. Convenient display and charge level indicator. There are three power modes-the turbo is really admirable. The shipment arrived in 5 days. Contact with the store at a high level. He answers and advises very quickly.
Good product, sucks well, hopefully it will last a long time