We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 2-10 Business days |
Canada, Europe | 2-10 Business days |
Australia, New Zealand | 2-10 Business days |
Central & South America | 7-30 Business days |
Asia | 7-20 Business days |
Africa | 15-25 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Star (34) | |
4 Star (2) | |
3 Star (10) | |
2 Star (0) | |
1 Star (0) |
Not satisfied with the service
Very indeble material
Delighted to receive my laser cut ships.They are a gift for my twin sons.Sorry I cant comment on the actual ship.But its great the two have arrived safely.Many thanks.Would recommend.Keep safe and well.Annie
מצוין מאוד מגיעה מהר!!!!
よい
good item
+
Smooth delicate. חלקם broken and התבאס = (
Really nice!!
Посылка пришла очень быстро, удивительно. Всё хорошо, только в некоторых местах вставка больше дырки или наоборот, в результате в конце у меня поломаласт правое крыло, пришлось воспользоваться клеем. Поэтому и 4*
It's hard to collect items are not even very tight, children will not go, all are fragile broken before assembly
Idea class execution 3 or even on 2, as the PRKA is plucking the details from the plywood sheet, they break, a bunch of small parts, there is a very tight shape part children will not be comfortable and unrealistic to assemble, the toy itself is very small centimeters 16
Could have better packed-not only a package, but also a film at least add. As a result-broken wooden sheets (well, come on, they are as if they are not needed), but the detail broke. I can not give it anymore. It remains only to keep and try to glue. The mood is spoiled, the gift is spoiled.
Delivery fast in Pyaterochka. Baby satisfied
Excellent good quality goods, came very fast
Perfect!
Super, beautiful experience store fantastic Beautiful experience, Fantastic seller
Thought music out there
Super,
good product
La descripción es correcta, obviamente en la foto se ve algo más grande de lo que es pero en las medidas esta bien. Lo malo es que solo venia dentro de una bolsa sin protección y las piezas estaban fuera de su lugar, pero creo que nada roto por suerte. No tuve necesidad de hablar con el vendedor, y el producto llegó bien a si que no hay problema
Delivery very fast. Assembly attractive for boy Ben 10!
difficult to make it but beautiful. it need some days to finish it.i just began
Norms
Super clock assembled quickly store and recommend