SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
2-10 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
2-10 Business days |
| Central & South America |
7-30 Business days |
| Asia |
7-20 Business days |
| Africa |
15-25 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easy buy online shopping| Best Buy Near Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool backpack
Excellent backpack! Superou expectations!
Generally perfect .... What you need...
Ball ball nota 10000...
Backpack Super, 5th time I buy this company and never regretted. The design is good, the material is something like leatherette, not Oxford. Delivery DPD to Postamat in 3 days. After unpacking a little crumpled, looks different, but as the form will restore, it will be like in the picture. The only negative, there is no main chip tigern-Double Lightning, on this model is already single. Let's see how long it takes. Previous backpacks went on 2-3 years.
Backpack reached in 4 days. Description corresponds. Heavy. Somewhere 1, 5 kg weighs empty. Material to the touch like leather or leatherette, quite dense. Lightning does not heal. For a small journey is suitable. You will not load much for narrow. In general, the first impression is positive.
Backpack, corresponds to the description, take the guys will not regret
Рюкзак просто бомба!!! Молнии работают легко, швы нигде не торчат, выглядит очень стильно, не воняет. Сын был в восторге. В наборе не было повербанка, но не помню, возможно было можно заказать опционно, зато был кодовый замочек))) Фото не стал выкладывать - всё как на картинке. Заказывал доставкой из России, привезли за 8-9 дней, СДЭК со своим НЕУДОБНЫМ информированием, так что не сбрасывайте незнакомые номера с +7(495),,, возможно это СДЭК и привезут быстрее.
Excellent quality, better not met. The material is TPU, very durable and pleasant to the touch. As a gift, a combination lock. Everything is very well stitched and tailored. Water resistance has not yet checked.
I take not the first backpack of this brand. Quality is beyond praise.
super. it's more than i wanted.
진짜 잘 사용중입니다
Backpack good, convenient, there are inaccuracy in the description of the goods, pocket on the strap for cards too small no card in it does not fit
Great backpack. Very convenient location of departments. The outer material is well cleaned with a normal damp cloth. Delivery waited long 2 months to Almaty
The goods are excellent, but delivery more than 2 months kills the desire to re-make orders.
I did not follow the order. How did the message come to receive. The quality of the backpack is super! Respect manufacturer
Very fast delivery. The quality of the backpack is great. Expectations were met. Thank you all!
Quality is very nice overall!
It's great. If I have to put a but it would be the front top pocket could open from top to bottom. But very good backpack. A holding strap is missing in the computer compartment.
Fast delivery, high quality. The material is good and reliable.
Chic backpack. Inside the backpack there are many compartments, the capacity of the backpack is very large, N suitable for 15.6-inch laptop. The material is very good and excellent quality! I am very happy to buy
Best Brand. Backpack cool and excellent quality! Highly recommend!
not bad.
Steep backpack, looks very high quality, ordered delivery from Russia, came in 3 days. I recommend!
Great backpack. High quality. Fast shipping. I am very pleased with the purchase!