We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved the product, recommend the store.
Wonderful thing. A spacious pocket, comfortable fastening, neatly all stitched, soft materials. And most importantly, hands do not get tired of carrying their child! We have such much more expensive. Recommend to buy
so accurate! fast shipping and very good quality.
Very nice and comfortable are glad you have selected this product ..... recommend it to everyone
Kangaroo Super, delivery on time. Seller I recommend.
Very good product.
Good Goods. The child liked to smile even. I advise everyone.
Very cool and comfortable kangaroo!!! Definitely recommend!
I do not know how to use for a child from birth. The back is very soft and low.
Very like it
THE product is the same picture, reinforced and very good, arrived very fast, I am very satisfied with my product.
I couldn't get it but they made me the full refund of the order. Thank you very much for the excellent deal and commitment
Shipping in 20 days, track tracking was before post in russia. The backpack is very light and comfortable, for such a price is excellent. I recommend.
Ótimo Custo benefício!
The backpack is very satisfied, the child in 6 months really liked it. The store sent the order within 2 days, before tula the order came in 17 days! I recommend this product!
The goods came quickly! Quality is good!!!
Good, thoughtful design. Quality materials. Rescue for dad and mom.